Business Service Lead- Registration

Job Details

Business Service Lead- Registration

Department: Registration Center

• CFH_10_20

Usual Schedule: M-F 11am-8pm

Regions:

On Call Requirements: Rotating leadership on call

Job Category: Clerical/Admin

Work Location: Carle Foundation Hospital

Employment Type: Full

• Time

Nursing Specialty:

Job Post ID: 39270

Secondary Job Category:

Experience Requirements: 3 - 5 Years

Weekend Requirements: Rotaing

Education Requirements: HS Diploma/GED

Shift: Evening

Location: Urbana, IL

Holiday Requirements: Rotating

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Check out this job opening for Carle Providers: Business Service Lead- Registration Check out this job opening for Carle Providers: Business Service Lead- Registration

Job Description

JOB SUMMARY:

The Registration Center Lead assists in the coordination of staffing and activities of Hospital Registration and ED Registration staff. The lead provides leadership and technical expertise in all aspects of service. They perform staffing coverage as needed. The lead is responsible for helping to maintain a positive work environment and fostering teamwork at all times. They will participate in onboarding and training new employees. Assists the manager and supervisor with changing registration processes to improve patient satisfaction. Provides continuous feedback to staff to reduce error and enhance workflow processes. Participates and coordinates staff training needs including new employee job training. Enhance point of service collections to ensure financial stewardship. Assists with overall objectives and goals within the front-end space.

EDUCATIONAL REQUIREMENTS

Associate's Degree in Related field or Experience in Lieu of Education

• Four (4) years Healthcare/Medical Customer Service experience and

CERTIFICATION & LICENSURE REQUIREMENTS

Certified Healthcare Access Associate (CHAA) within 1 year.

ADDITIONAL REQUIREMENTS

• Successful completion of medical terminology course

SKILLS AND KNOWLEDGE

Leadership and Organization skill. Ability to work independently. High Level of Computer Skills. Ability to communicate effectively and work collaboratively with others and to promote good interpersonal relationships for all staff in department. Ability to motivate others. Ability to accept and institute changes. Ability to confront, resolve and remain tactful in addressing complaints.

ESSENTIAL FUNCTIONS:

• Perform essential job functions of Business Service Representative I, II and III.

• Assists in coordination of staffing and activities.

• Assists leadership with orientation and training of new and existing coding staff

• Acts as a role model and supports management initiatives for the department. Assumes leadership role in the absence of Supervisor/Manager.

• Resolves work related issues or assists employees in solving work related issues.

• Establishes daily work and desk assignments to ensure adequate staffing coverage and good customer service.

• Establishes standards for reducing registration errors. Reviews with staff on a regular basis registration errors and initiates necessary training to reduce errors.

• Assists with overall objectives and goals in the front-end space.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com. Positions are not available for remote work in the state of Colorado.

Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for Medical or Religious exemption will be permitted.

Illinois Required Notices

• Your Rights Under Illinois Employment Laws

Federal Required Notices

• Employee Rights under FLSA

• OSHA

• Employee Rights under FMLA

• EEO It's The Law

• Pay Transparency Nondiscrimination Provision

• Employee Polygraph Protection Act

• Your Rights under USERRA