Business Service Center Specialist I/Ii/Iii-Klesse College Of Engineering & Integrated Design

Org Marketing Statement

The University of Texas at San Antonio is a Tier One research university and a Hispanic Serving Institution specializing in cybersecurity, health, fundamental futures, and social-economic transformation. With more than 34,300 students, it is the largest university in the San Antonio region. UTSA advances knowledge through research and discovery, teaching and learning, community engagement and public service, and with an intentional focus on career readiness the university produces more graduates for the workforce than any other institution in the region. It is a catalyst for socioeconomic development and the commercialization of intellectual property - for Texas, the nation and the world. UTSA has been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online, on UTSA Today or on X (formerly Twitter), Instagram, Facebook, YouTube or LinkedIn.

Posting End Date: Applications will be accepted through 11:59 PM CDT on 06/30/2024. At the discretion of the hiring department, this position posting may close once a sufficient number of qualified applications have been received.

Salary Range: $43,100- $60,000 annualized, commensurate with education, experience and qualifications.

Hours: up to 40 hours per week, Level I: non-exempt; Level II/III: exempt

Required Application Materials:

• Resume and cover letter are required.

Essential Functions

Business Service Center Specialist I

Job Summary

To provide support for financial and human resource administration activities to the Business Service Center.

Core Responsibilities

• Responsible for the administration and monitoring of financial and business transaction processes in support of the Business Service Center.

• Receives reviews, analyzes, and processes business, financial, and payroll/personnel-related transactions into a variety of university software systems. Transactions include a combination of accounting (posting and reconciling), budget development and monitoring, purchasing, travel, records management, and project scheduling.

• Compiles and analyzes financial information to post entries to accounts in an automated finance system; allocates expenditures, encumbrances, receipts, receivables, etc., based on reports and schedules; reviews and processes requisitions; confers with the department for clarifications and specifications, and preferred supplies; confers with vendors to obtain product or service information such as price, availability, and delivery schedule.

• Ensures timely and accurate processing of all personnel actions in automated HR system to include, but not limited to, creating, and submitting documents/ requests via respective institutional systems, under established University and Human Resource Services policies and procedures.

• Identifies and resolves issues, concerns, discrepancies, problems, and inconsistencies, determining appropriate corrective procedures to elevate issues to the supervisor as appropriate.

• Maintains a high degree of confidentiality and ensures the safety of all confidential and sensitive information.

• Acts as liaison between departments and internal or external customers; interacts with clients by telephone, electronically, or face to face to identify and support their transactional needs/requirements; proactively engages customers through reporting and personal responses; obtains.

• Researches and evaluates all relevant information to handle inquiries and complaints; responds promptly to customer inquiries/requests; addresses customer complaints; elevates unresolved issues to the appropriate resources.

• Manages client expectations and provides consistent client updates; keeps records of client interactions, transactions, and actions taken; communicates and coordinates with internal departments as needed to resolve client issues.

• Promotes safe and environmental protection by working immediately reporting unsafe situations, spills, and accidents; following University safety plans/procedures/protocols; and participating in appropriate safety training.

• Performs other duties as assigned.

Business Service Center Specialist II

Job Summary

To provide support for financial and human resource administration activities to the Business Service Center.

Core Responsibilities

• Responsible for the administration and monitoring of complex financial and business transaction processes in support of the Business Service Center.

• Receives, reviews, analyzes, and processes complex business, financial, and payroll/personnel-related transactions into a variety of University software systems.

• Transactions encompass a variety of tasks, including accounting (posting and reconciling), budget development and monitoring, purchasing, travel, records management, and project scheduling.

• Prepares, analyzes, and creates statistical, financial, and related ad hoc reports.

• Reviews budgets for accuracy and compliance with procedures and regulations.

• Compiles and analyzes financial information to post entries to accounts in an automated finance system.

• Allocates expenditures, encumbrances receipts, and receivables based on reports and schedules.

• Reviews and processes requisitions, and confers with the department for clarifications, specifications, and preferred supplies.

• Engages with vendors to obtain product or service information such as price, availability, and delivery schedule.

• Coordinates recruitment and hiring efforts for exempt and non-exempt personnel, creates employment requisitions for posting, and reviews applications and related documentation.

• Ensures timely and accurate processing of all personnel actions in the automated HR system, including but not limited to creating and submitting documents/requests via respective institutional systems, while following established University and Human Resource Services policies and procedures.

• Provides informational assistance to prospective and current employees regarding the University.

• Collaborates closely with Human Resource Services regarding employee relations and compensation matters.

• Identifies and resolves issues, concerns, discrepancies, problems, and inconsistencies, determining appropriate corrective procedures.

• Maintains a high degree of confidentiality and ensures the safety of all confidential and sensitive information privy to this position.

• Acts as a liaison between departments and internal or external customers, interacting with clients by telephone, electronically, or face-to-face to identify and support their transactional needs and requirements.

• Engages customers through reporting and personal responses, researches and evaluates all relevant information to handle inquiries and complaints, and promptly responds and resolves customer inquiries and/or complaints.

• Manages client expectations and provides consistent client updates.

• Maintains records of client interactions, transactions, and actions taken.

• Collaborates and coordinates with internal departments as needed to resolve client issues.

• Promotes safe and environmental protection by immediately reporting unsafe situations, spills, and accidents; following University safety plans/procedures/protocols; and participating in appropriate safety training.

• Performs other duties as assigned.

Business Service Center Specialist III

Job Summary

Provide support for financial and human resource administration activities to the Business Service Center.

Core Responsibilities

• Responsible for the administration and monitoring of complex financial and business transaction processes in support of the Business Service Center. May exercise functional supervision or act in a lead capacity for Business Service Center staff; resolves complex work matters.

• Receives, reviews, analyzes, and processes complex business, financial, and payroll/personnel-related transactions into a variety of University software systems. Transactions include a combination of accounting (posting and reconciling), budget development and monitoring, purchasing, travel, records management, and project scheduling.

• Acts as a resource for BSC staff; provides training regarding various business transactions such as accounting; purchasing and procurement, travel, and reconciliation of accounts; may assign and review the work of others.

• Works closely with the unit manager to implement processes to improve data integration as well as process improvements across all functional areas.

• Prepares, analyzes, and creates statistical, financial, and related ad hoc reports; provides policy input and recommendations for improvement to business process management systems and procedures.

• Examines budgets for accuracy and compliance with procedures and regulations. Compiles and analyzes financial information to post entries to accounts in an automated finance system; allocates expenditures, encumbrances, receipts, and receivables based on reports and schedules; reviews and processes requisitions; confers with the department for clarifications and specifications, and preferred supplies; confers with vendors to obtain product or service information such as price, availability, and delivery schedule.

• Coordinates recruitment and hiring efforts for exempt and non-exempt personnel; creates employment requisitions for posting; reviews applications and related documentation.

• Ensures timely and accurate processing of all personnel actions in automated HR system to include, but not limited to, creating, and submitting documents/requests via respective institutional systems, in accordance with established University and Human Resource Services policies and procedures; collaborates closely with Human Resource Services regarding employee relations and compensation matters.

• Identifies and resolves issues, concerns, discrepancies, problems, and inconsistencies, determining appropriate corrective procedures.

• Maintains a high degree of confidentiality and ensures the safety of all confidential and sensitive information privy to this position.

• Acts as liaison between departments and internal or external customers and interacts with clients by telephone, electronically, or face-to-face to identify and support their transactional needs/requirements; proactively engages customers through reporting and personal responses; researches and evaluates all relevant information to handle inquiries and complaints; promptly responds and resolves customer inquiries and/or complaints; manages client expectations and provides consistent client updates; keeps records of client interactions, transactions, and actions taken; communicates and coordinates with internal departments as needed to resolve client issues.

• Attends meetings and may serve on committees on behalf of BSC.

• Completes special projects and assignments.

• Promotes safety and environmental protection by working immediately reporting unsafe situations, spills, and accidents; following University safety plans/procedures/protocols; and participating in appropriate safety training.

• Performs other duties as assigned.

Required Qualifications

Business Service Center Specialist I

• Associate's degree from an accredited institution.

• Experience can be substituted on a one-for-one basis.

• Two (2) years of related experience in one or more of the following areas: Purchasing, Travel, Financial Reporting, or Human Resources.

• Excellent oral and written communication skills.

• Excellent organizational skills.

• Proficient in Microsoft Office Suite and financial software/systems.

Business Service Center Specialist II

• Bachelor's degree from an accredited institution.

• Experience can substitute for the degree on a one-for-one basis.

• Three (3) years of related experience in one or more of the following areas: Purchasing, Travel, Financial Reporting, or Human Resources.

Business Service Center Specialist III

• Bachelor's degree from an accredited institution.

• Experience can substitute for the degree on a one-for-one basis.

• Four (4) years of related experience in one or more of the following areas: Purchasing, Travel, Financial Reporting, or Human Resources.

Additional Information

• UTSA is a tobacco free campus.

• This is a security sensitive position. Employment is contingent upon a successful background check.

• Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.

• Valid driver's license and Motor Vehicle Record (MVR) as applicable.

Working Conditions

This position will require working both remotely in Texas and on campus (approximately five or more days on campus per month). Travel and parking expenses are the employee's responsibility. Applicants must be adaptable and open to working in both environments.

Equal Employment Opportunity

As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination. Women, minorities, people with disabilities and veterans are encouraged to apply. UTSA campuses are accessible to persons with disabilities.