Business Relationship Team Lead BA IV

Information Technology BA IV

The Texas Department of Family and Protective Services (DFPS) is currently seeking a manager for a full-time position on the Business Relationship Management team. The position reports to the Director of the IT Business within the Information Technology Services division. This position will perform highly advanced (senior-level) business and systems analysis; serve as an advocate for the for the business stakeholders as they submit their IT requests; conduct research related to the agency program IT requests; coordinate the gathering, development, and documentation of business cases and technology requirements; engage in strategic planning with program customers, review and assess business processes; and manage a team of business analysts. Additionally, this position will participate in legislative analysis and fiscal note activities related to legislative initiatives affecting program areas' technology requirements. The position will train others and assign and monitor the work of Business Analysts; and engage in other duties as assigned.

The mission of DFPS is to protect children, the elderly, and people with disabilities from abuse, neglect, and exploitation by involving clients, families, and communities. We are looking to grow our teams with people who share our energy and enthusiasm to get behind our mission of protecting those among us who are most in need.

This position is classified as a full-time position (40 hours a week). Work outside of regular hours may be required. Travel to other offices(s) may be required. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. Will supervise the work of others.

This position is a full-time position that includes other State of Texas benefits as described in this SAO site: http://www.sao.texas.gov/SAOReports/ReportNumber?id=18-704

Essential Job Functions:

Business Analysis (40%)

• Manages, evaluates, and processes incoming Information Technology (IT) service requests. Leads, schedules, assigns, reviews, and prioritizes the work of Business Analysts.

• Prepares complex project cost estimates and implementation plans.

• Develops and documents reporting mechanisms to track and prioritize incoming requests compared to existing IT capabilities and agency funding.

• Oversees reviews of other analysts and provides input on complex project deliverables such as project charters, quality management and risk assessment plans, workflow diagrams, and business cases.

• Advocates, coaches, and mitigates resistance to change to minimize disruption and achieve desired results from initiatives that are enabled by technology.

Communications (30%)

• Develops presentations for and presents to senior and executive level management and governing bodies to communication recommendations, options, risks, cost benefit analysis, and end user impacts on business processes and system priorities.

• Leads and coordinates change management activities, e.g., frequent communication to customers and stakeholders about changes and impacts of changes.

• Negotiates agreements and commitments by effective facilitation and communication between business stakeholders and IT from initial requirements to final implementation.

• Ensures scope of business analysis projects are clearly understood by senior and executive level management and stakeholders.

• Oversees facilitation of stakeholder business planning and strategy meetings to include short and long-term strategic planning sessions with customers and management.

Research (15%)

• Conducts research and leads analysis to cost and document effects of legislative initiatives on IT systems and processes as well as other regulatory or business requirements.

• Prepares and reviews complex project cost estimates and devises and proposes project solution and/or implementation plans.

• Performs root cause analysis for issues with IT systems and processes.

Business Processes (15%)

• Identifies agency-wide continuous process improvement initiatives with primary emphasis on development of business process optimization/redesign and use case development.

• Determines and reports on IT resources required to evaluate existing and proposed system or network infrastructure changes and determines level of effort and cost for requested changes and develops related benefit analysis in meeting high-level business needs.

• Ensures IT solutions and business decisions support the organization's short and long-term business goals/strategy and aligns with IT strategy.

Knowledge Skills Abilities:

Knowledge, Skills, and Abilities:

• At least eight (8) years' experience in a role demonstrating business systems analysis expertise.

• Strong communication skills and ability to communicate with technical, non-technical, functional, management and executive staff.

• Knowledge of Software Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC) methodologies; high-level system design methodologies and techniques (entity/relationship models, data/process flow diagrams); object-oriented programming and of programming client/server applications.

• Knowledge of information gathering techniques with demonstrated experience for developing findings and recommendations from data collection.

• Knowledge of technical approaches used to deliver projects, products, and services to large client organizations and current and future IT trends and best practices.

• Knowledge of office productivity software including Microsoft Office Suite, including Word, PowerPoint, Project, SharePoint, Visio, and SQL.

• Ability to use independent judgement in identifying root cause of problems and developing solutions to large scope and complex problems.

• Ability to translate up-to-date information into continuous improvement activities that enhance program area performance.

• Ability to organize for Business Analysts, e.g., defining and organizing tasks, responsibilities, and priorities.

• Ability to analyze legislation and determine and document agency impact analysis, fiscal notes, and cost estimates.

• Ability to work with and lead cross-functional teams.

• Ability to mentor other Business Analysts in constructive manner and follow through on assignment completion.

• Strong skills in facilitation of meetings and presentations for meetings involving cross-functional teams, including external stakeholders and/or senior management.

• Skilled in and demonstrates critical and analytical thinking.

• Working knowledge of the DFPS procurement and contract management processes and systems

Registration or Licensure Requirements:

• ITIL Certification a plus but not required.
• CBAP Certification a plus but not required.

Initial Selection Criteria:

Initial Screening Criteria:

• Graduation from an accredited four-year college or university; experience may be substituted for education on a year for year basis.

• At least eight (8) years' experience performing in the role of a Business Analyst on similar sized projects and in similar environments.

• At least three (3) years' experience in strategic or business planning activities.

• Documented experience in analysis, mapping, and/or developing findings and recommendations for business processes.

• Documented experience with office productivity software including Microsoft Office Suite to include MS Word, Excel, PowerPoint, MS Project, SharePoint, and/or Visio.

• ITIL Certification a plus but not required.

• CBAP Certification a plus but not required.

Additional Information:

MOS Code:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include 25B, 255A, IT, 182X, 682X, 26, C4|10, C4|11, ISM, 8848, 8846, 8858, 3D0X1 . All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor's Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.

As a state agency, DFPS is required Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

I-9 Form - Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.