Business Relationship Manager

Class Summary

REPOSTED 3/6/24

Job Description

The Business Relationship Manager collaborates with the senior leadership of the departments to which they are assigned to create technology roadmaps and identify opportunities for technology innovations that drive improved service delivery and business optimization. This position will report directly to the Manager of the Business Strategic Services/Business Relationship Management, which is part of the Business Strategic Services Division (BSS) within the Department of Information Technology.

Essential Duties

• Partner with senior business leaders including Department Directors and their teams to deeply understand strategic and tactical business objectives

• Work with IT Leadership to create and implement business strategies that leverage and integrate IT strategy and technology to achieve business objectives

• Lead development of financial models indicating the investment required and estimated benefits

• Advocate and lead business process focus. Support those in the utilizing various tools such as mapping, modeling, workflow analysis, gap analysis, and use cases

• Champion and manage three-year rolling technology roadmaps for the business departments to which you are assigned

• Represent business needs in the identification and prioritization of IT performance improvement opportunities

• Collaborate with stakeholders to create and present business cases for proposed technology initiatives

• Conduct competitive analysis and benchmarking of candidate technology solutions

• Through participation in Governance committees, ensure overall execution of the project portfolios and capability roadmap realization, and measure the quality and business value of IT investments to ensure customer satisfaction

• Serve as a point of escalation in the event services are not meeting expected outcomes

• Establish and maintain effective communication and engagement with appropriate executives and managers to ensure that proper information technology needs are met including the management of client expectations

• Collaborate with business leadership to identify and champion a robust pipeline of automation and optimization initiatives throughout an intake process

Public Speaking Duties

• Facilitate and lead regular meetings and presentations with executive leaders within Gwinnett County government

• Present budget proposals, business cases, and similar information to both persuade and inform

• Opportunities to speak at conferences, participate in committees, and outreach events are available, but not required

Other Job Requirements/Information

• This job requires a public safety background check to include motor vehicle histories, criminal histories and fingerprinting.

Grade

The grade for this position is 107. Salary will be dependent on education and experience.

This position is eligible for the Employee Referral Program.

Minimum Qualifications

• Bachelor's Degree in Computer Information Systems, Business, or a closely related field

• Seven years of professional analyst or consulting experience, including one year of project management experience

• Or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above

• Strong communications and presentation skills to senior and executive leadership

• Valid Driver's License

Preferred Qualifications

• Seven years of related IT business and/or consulting experience related to technology initiatives or products for medium to large size environments

• Strong executive presence

• Business case developments emphasizing financial analysis and modeling

• Broad understanding of Information Technology platforms and processes including ITIL

• Proven ability to develop and communicate technology strategies

• Experience preparing and presenting quantitative documentation from primary and secondary research to support proposals and business cases (i.e., cost and benefits analysis)

• Experience working for or servicing public organizations such as local, state, or federal government

For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click here.

Note:The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.

For more information about this department,click here

Additional Information

About Gwinnett County

Welcome to Gwinnett County - one of America's fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs.

The county's population in 2000 was about 588,448 and we've only continued to grow since then, with the population expected to reach one million by the year 2022.

Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett's infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents.

The County Administrator and County Attorney are appointed by the Board of Commissioners and serve at its pleasure. To implement the Board's policy directives, the County Administrator uses a management team consisting of members of his immediate staff and 14 department directors. The 14 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Communications, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the County's values.

In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate.

Vision

Gwinnett is the preferred community where everyone thrives!

Mission

Gwinnett proudly supports our vibrantly connected community by delivering superior services.

Values

Integrity: We believe in being honest, building trust, and having strong moral principles.

Accountability: We believe in stewardship, transparency, and sustainability.

Equity: We believe in fairness and respect for all.

Inclusivity: We believe in engaging, embracing, and unifying our communities.

Innovation: We believe in continual adaptation of technology, process, and experience.

Hiring Process

Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:

• Hiring Process
• FAQs

Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.

For questions about recruitment, or to request a reasonable accommodation during the application, interview, or testing process, please call Human Resources at 770-822-7915 or email Jobs@GwinnettCounty.com.