Microsoft Corporation Redmond , WA 98053
Would you like to collaborate across Microsoft's consulting and support teams to create lasting changes which ensure our people, process, and tools fully protect our customer's data?
The Information Protection and Governance (IPG) team is on a mission to earn customer trust and enable sales by relentlessly protecting data and business resiliency within the Microsoft Enterprise & Services organization, and this role is critical to help shape our data protection initiatives.
With proven operational experience and excellent program management skills, the primary focus for the Business Program Manager role is to surface systemic data protection issues, and drive change and process improvements that prevent issue reoccurrence. These efforts strengthen our ability to protect the data that customers share with Microsoft by addressing underlying root causes.
5-7 years progressive work experience applying analytical methods to business problems, driving improved decision-making and outcomes
BA/BS degree, or equivalent experience, with a Masters' strongly preferred
Certified Prosci Change Management Practitioner, CCMP (Certified Change Management Professional) or equivalent change management methodologies preferred
Proven successful prioritization, problem solving, cross-group, and cross-cultural collaboration skills, with the ability to identify systemic issues, determine root cause, collect data from various sources and determine an acceptable resolution.
Demonstrated ability to work and affect change in ambiguous situations and across organizational boundaries
Exceptional customer focus and project management skills able to interact and contract professionally with a diverse group of executives, managers, and subject matter experts
Ability to understand, analyze, and communicate the implications of systemic issues and required resolutions.
Strong written and verbal communication skills, with the ability to articulate complex problems succinctly.
Location: You will be based in Issaquah, WA, near Microsoft HQ.
With 15,000+ employees globally, Microsoft Services is one of the company's largest groups, serving customers in 191 countries and 46 languages. Simply put, we help customers and partners get the most out of their technology investments by delivering their voices back to our business groups to make our technology even betterand by accelerating their transformation journeys to become digital businesses. For more information, visit www.aka.ms/LearnAboutDigitalTransformation.
Join us and be one who empowers billions! That's incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Extract strategic insights and learnings from our listening systems to unravel root causes and opportunities for continuous improvement.
Perform post incident reviews and root cause analysis for critical or high impact incidents.
Develop remediation plans to address critical and systemic issues, and drive resolution across groups to close gaps.
Lead and/or enable virtual teams in cross-group/cross-boundary/cross-time zone collaboration through a positive attitude and effective communication, upholding the importance of teamwork & collective success.
Ensure peers, collaborating teams are coordinated on key issues, ongoing projects, initiatives, and future strategies to deliver the desired outcome.