Business Program Manager

The Office of the Chief Information Security Officer (CISO) is responsible for ensuring that Microsoft's security practices are aligned with the needs and expectations of our customers, partners, and regulators. The Customer Security Management Office (CSMO) is a team within the Office of the CISO that focuses on building trust and transparency with our customers and stakeholders on Microsoft's security posture, capabilities, and practices. We are looking for a Business Program Manager to operationalize the infrastructure for the CSMO customer community.

Required/Minimum Qualifications

• Bachelor's Degree in Business, Operations, Finance or related field AND 8+ years work experience in program management, process management, process improvement
• OR equivalent experience.

Additional Qualifications

• Bachelor's degree or higher in computer science, engineering, business, or a related field.

• Security certifications such as CISSP, CISM, CISA.

• Communication and presentation skills, with the ability to articulate complex and technical concepts in a clear and compelling way to diverse audiences.

• Relationship-building and stakeholder-management skills, with the ability to establish trust and credibility with leaders, customers, partners, regulators, and industry peers.

• Demonstrated ability to align cross functionally across various stakeholders and drive agreement.

• Proven track record of designing and delivering impactful and engaging programs and initiatives that educate, inform, and influence the global customer community on security matters.

• Passion and curiosity for learning and staying abreast of the latest trends and innovations in the security and financial services domains.

Business Program Management IC6 - The typical base pay range for this role across the U.S. is USD $129,200 - $273,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $162,000 - $299,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications and processes offers for these roles on an ongoing basis.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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• Work with the Community General Manager to build the operational structure, reporting, metrics, measurement, KPIs for the CSMO Customer Community Program Align across all key Microsoft stakeholders to understand their requirements and incorporate feedback into the program.

• Prioritize building foundational aspects of the program for scale.

• Build and maintain a closed loop feedback system for customers to rapidly incorporate their feedback.

• Build resilient and automated capabilities to avoid human error in systems.

• Continue evolving the program based on feedback.

• Optimize processes and iterate over time.