Business Program Analyst

APPLICANTS MUST BE PERMANENT IN THE ASSOCIATE STAFF ANALYST CIVIL SERVICE TITLE,

Human Resources Solutions (HRS) support the human resources needs of the Department of Social Services (DSS), the Human Resources Administration (HRA), and the Department of Homeless Services (DHS) through strategic partnership and collaboration, with the goal of creating an inclusive, motivated, and client centered workforce.

The HR Systems Unit is responsible for providing computer and technical support to HRS staff. This includes preparing critical statistical reports for management, developing system specifications and configurations for HRS, developing office automation projects with DSS/Information Technology Services (ITS), and responding to employee's computer system issues via the Service Now.

Human Resources Solutions (HRS)/HR Systems is recruiting for one (1) Associate Staff Analysts to function as a Business Program Analyst, who will:

• Collaborate with the senior programming analyst in the refinement of program specifications for the creation of new application or the enhancement of existing ones.

• Collaborate with the systems & computer supervisor in identifying and troubleshooting hardware and software malfunction.

• Meet with supervisory user staff to provide technical information about applications; provide technical assistance to user areas by responding to user questions/inquiries concerning computer systems, to assist users in meeting management goals through automation, produces technical documentation for new and existing applications and training manuals.

• Produce detailed and statistical reports/ad hoc reports customized to departmental needs utilizing the various data sources to support agency-wide initiatives.

• Prepare and present HR data results and reports to the DC HR Services and HRS leadership with highly detailed reports and analyses, identifying any errors and suggests on solutions.

• Liaise with internal and external partners to maintain and enhance ongoing reports.

• Establish, maintain, track, and monitor project plans and assignments to ensure that project timelines are followed from conception to delivery.

• Serve as the central point of contact for all Recruitment and Onboarding report requests; Coordinate data analytic requests and aid in report design; Lead and assist with ad hoc or special projects, as needed, and as assigned.

• Serve as Citywide Systems Security Officers (SSO) who will:

• Report any security access issues to FISA FISA-OPA Citywide Systems Integrity (CWSI) Unit by opening a OPA HR Payroll Helpdesk Remedy ticket. Remedy tickets require full details of the issue being reported as well as screenshots with errors.

• Ensure that their agency system users are working in compliance with Comptroller's Directives and to respond to Annual Audits.

• Assign IDs to agency system users based on the users' job responsibilities within their agencies.

• Validate that agency users have the appropriate access to view and process data. Report and submit proper documentation for all user employment status changes/terminations to FISA FISA-OPA Citywide Systems Integrity (CWSI) Unit by opening a Helpdesk Remedy ticket immediately to disable system access.

• Notify FISA FISA-OPA CWSI Unit of any Security Officer changes immediately.

Minimum Qualifications

1.A master's degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and the Council for Higher Education Accreditation (CHEA) in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and one year of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; or in management or methods analysis, operations research, organizational research or program evaluation; or in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee

benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area; or

2.A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and the Council for Higher Education Accreditation (CHEA) and three years of satisfactory full-time professional experience in the areas described in "1" above.

Preferred Skills

• Intermediate/advanced MS Excel skills.

• Strong work ethic, attention to detail, and ability to complete tasks in a timely fashion with limited supervision.

• Strong organizational and project management skills.

• Outstanding presentation, writing, and communications skills, strong customer service skills

• Ability to work well in a fast-paced, team-oriented environment.

• Ability to maintain confidentiality.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.