Business Process Re-Engineering & Lean Specialist

WHO WE ARE:

State of Franklin Healthcare Associates (SOFHA) is a physician-led and team member-owned multi-specialty care group of more than 250 providers and 900 team members headquartered in Johnson City, TN with 35 locations in the upper East Tennessee & Southwest Virginia region. SOFHA is proud to announce that they are now the largest medical organization to implement an Employee Stock Program (ESOP), meaning our employees are now able to become partial owners of SOFHA through a vesting schedule. Our mission is to improve the health and well-being of our patients and our team members.

PRIMARY RESPONSIBILITIES:

As a Business Process Reengineering and Lean Specialist, the incumbent will play a pivotal role in enhancing organizational performance through strategic process optimization. Key responsibilities include:

• Defining, communicating, and enforcing clear priorities for business process re-engineering projects to align with organizational goals.

• Facilitating collaboration across teams to ensure adherence to the planned workflow, schedules, and task completion within the business process re-engineering framework.

• Providing expert consultation to designated organizational representatives, aiding in the meticulous redesign of business processes and procedures for optimal efficiency.

• Applying change management and continuous improvement strategies, utilizing principles, tools, and best practices from industry leaders to foster sustainable organizational growth.

• Verifying that re-engineered processes meet strict compliance standards with internal controls, policies, and procedures through thorough examination of records, reports, operational practices, and supporting documentation.

• Conducting comprehensive gap analyses by functional area to pinpoint necessary adjustments in policies, processes, and procedures, facilitating effective re-engineering and implementation strategies.

• Assessing the ramifications of systemic changes, advising on necessary process adaptations, and providing insights to inform decision-making processes.

• Developing actionable recommendations based on identified gaps to offer both immediate and long-term strategic business solutions.

• Leading regular stakeholder meetings to provide support, gather feedback, and align on objectives to ensure the achievement of project goals.

• Organizing and conducting updates on workstream progress, addressing any roadblocks or issues through strategic recommendations.

• Rigorously analyzing, monitoring, and reporting on project-specific issues and risks, establishing comprehensive risk mitigation strategies within given authority levels.

REQUIREMENTS:

• Bachelor's degree in accounting, business administration, finance, organizational development, computer science, information systems, or a closely allied field. Bachelor's degree required; master's preferred.

EXPERIENCE:

• Three years documenting step-by-step business processes and business process maps, leading group facilitation, gathering customer requirements, and performing gap analysis following industry standards and best practices.

• Proficient in Microsoft Office Suite: Including Excel, Word, PowerPoint, SharePoint, and Visio.

Certificates, Licenses, Registrations

• Lean or Six Sigma certified.

WHAT WE OFFER:

State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members including:

• Company Provided Life and Accidental Death and Dismemberment Insurance

• Company Provided Long Term Disability Insurance

• Employee Stock Ownership Plan

• 401(k) Company Contributions

• Voluntary options for Medical, Dental, Vision, and additional Life Insurance.

• Company match in Health Savings Account Plans (restrictions apply)

• Vacation, Personal, Sick and Holiday Time Off

• An array of team member perks and discounts

• Tuition Assistance Programs

• And more!