Business Process Program Manager

Avalara Seattle , WA 98113

Posted 2 months ago


Avalara, Inc., (, is the leading provider of cloud-based software that delivers a broad array of compliance solutions related to sales tax and other transactional taxes.

What is it like to work at Avalara? Come find out! We are committed to the following success traits that embody our culture and how we work together to accomplish great things: Fun. Passion. Adaptability. Urgency. Simplicity. Curiosity. Humility. Ownership. Optimism.

We are seeking a process minded, highly motivated, experienced Sr. Program Manager to join our Business Process Improvement and Enablement team! To be successful in this role, you need to be familiar with process mapping, as-is and to-be design, project and change management. You bring business analyst acumen and program management execution. You will work with Business Stakeholders and other team members to drive prioritization of complex problems and solutions. You are a self-starter who pushes back against the status quo.

Job Duties

  • Track record of delivering programmatic goals and managing complex projects

  • Working directly with your assigned business unit to help them reach their goals

  • Establish and drive to program and/or project milestones and deliverables, partnering closely with Customer Success leaders to enable them to meet their goals

  • Complete process analyses, pull reports to prove and disprove hypotheses, document business requirements

  • Design new solutions with buy-in from Business Unit leaders

  • Full Change Management planning; roll-out large-scale changes to broad audience of stakeholders

  • Conducting impact analysis

  • Work closely with stakeholders, senior management, and outside organizations on project progress and communicate issues and risks and mitigation strategies.

  • Proven verbal and written communication skills, presenting to senior executives

  • Mentors and coaches project team members as appropriate


  • 4-7+ years' experience in program/project management

  • Willing to work in a fast-paced and flexible work environment

  • Ability to work with distributed teams

  • Experience documenting and designing processes

  • Value stream mapping

  • Executive presence, high level of professionalism, confidentiality and judgment

Preferred Qualifications

  • Demonstrated ability of working in complex cross-cultural environments to drive business process change.

  • Demonstrated ability to deliver both strategic and tactical results across diverse cultures from inception to completion

  • Prior role as a business analyst

  • Six Sigma certification is a bonus

Avalara helps businesses of all sizes achieve compliance with transaction taxes, including sales and use, VAT, excise, communications, and other tax types. The company delivers comprehensive, automated, cloud-based solutions designed to be fast, accurate, and easy to use.

Avalara offers more than 700 pre-built connectors into leading accounting, ERP, ecommerce and other business applications, making the integration of tax and compliance solutions easy for customers.

Each year, the company processes billions of indirect tax transactions for customers and users, files more than a million tax returns, and manages millions of tax exemption certificates and other compliance documents.

Headquartered in Seattle, Avalara has offices across the U.S. and overseas in the U.K., Belgium, Brazil, and India. More information at

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Enterprise Productivity Process & Standards Program Manager


Posted 3 days ago

VIEW JOBS 4/7/2021 12:00:00 AM 2021-07-06T00:00 You can submit up to three job applications every 90 days. Be sure to apply for roles that strongly match your skills and work experience. The Collaboration Technology team is part of the Enterprise Engineering Operations organization and is responsible for enterprise collaboration applications, event production, and video conferencing operations. Within Collab Tech sits the Enterprise Productivity team bringing structure to innovation: including the XR Hub, the Collab Lab, and Business Intelligence. The Enterprise Productivity Process & Standards Program Manager is a new role expected to understand the objectives of the XR Hub and the Collaboration Tech Lab and build processes accordingly. Work closely with Leadership to standardize how each structure will intake work, communicate progress and push innovation across the Enterprise. This role will work cross functionally across Collaboration Technology to streamline how new features and products are explored, considered, decided-upon, and rolled-out to the appropriate user-groups in the Enterprise. This role is the first full-time position dedicated to building processes and standards around how the Enterprise Productivity team will structure innovation and enable our initiatives to scale. Enterprise Productivity Process & Standards Program Manager Responsibilities * Develop and document processes that support the Enterprise Productivity current operations and future growth. Understand the cross-functional environment of the XR Hub and the Collab Lab and develop appropriate workflows, interfaces, documents. Develop and maintain a communication process to target enterprise-wide engagement. Own the creation and implementation of the change management process. With XR Hub & Collab Lab leadership, determine the initial metrics used to measure the flow from idea generation to completion. Build the processes that move features/ideas either to an operational team or to knowledge creation summarizing findings for future exploration. Understand and incorporate enterprise operational requirements into the vetting and operationalization of innovations. Seek and respond to feedback from cross functional teams about the standards required from each organizational structure, and keep leadership informed. Effectively influence leaders and partners to gain increased alignment. Use creative and lateral thinking approaches to problem solving, especially in ambiguous scenarios. Minimum Qualifications * 5+ years experience managing complex programs in large corporate environments. 5+ years experience organizing concepts into plans, inclusively across partnerships. 5+ years experience implementing change management/workforce transformation. 3+ years experience driving process & structure into Operations organizations. Preferred Qualifications * Building business intelligence, analytics applications to support process development and improvement. Experience working at the pace of technology companies. Experience with Virtual Reality, Augmented Reality, Mixed Reality, Spatial Computing technology. Experience integrating technology into an Enterprise Organization. Experience building a vision and team from scratch. Locations About the Facebook company Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started. Facebook is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or who are neurodivergent, and to candidates with sincerely held religious beliefs or requiring pregnancy related support. If you need support, please reach out to Facebook Seattle WA

Business Process Program Manager