Business Process Owner Senior

United Services Automobile Association (Usaa) San Antonio , TX 78245

Posted 4 weeks ago

Purpose of Job

We are currently seeking 7 talented Business Process Owner Sr's for one of the following locations: San Antonio Home Office I, Colorado Springs Campus, Phoenix Campus, Tampa Crosstown, Tampa Campus, Plano and Remote a possibility.

As business process owner: plans, directs, and coordinates activities for complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes. Understands the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process. Supports alignment of process to overall experience strategy and vision.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For, and we've ranked among Victory Media's Top 10 Military Friendly Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers

  • Award Winning Workplace (17 seconds)

USAA Careers

  • World Class Benefits (31 seconds)

Job Duties

  • Identify and manage existing and emerging risks that stem from business activities and the job role.

  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

  • Follow written risk and compliance policies and procedures for business activities. Develops and implements strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s).

  • Applies expert knowledge of the business and leads the alignment and development of business deliverable processes and capabilities to materially change and improve business performance.

  • Serves as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution

  • Manages the performance of processes by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements

  • Manages business process risks by using established methodologies and exercising control plans to ensure alignment with business unit specific requirements, process requirements, and business needs. Identifies business unit and business process risks across all activities.

  • Develops communication plans for customers and internal stakeholders.

  • Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.

  • Utilizes reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders.

Minimum Experience

  • Bachelor's degree, OR, 4 additional years' experience (10 Total) beyond the minimum required may be substituted in lieu of a degree.

  • 6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.

  • Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.

  • Experience in implementing and sustaining change/improvements (change champion).

  • Hands on experience with Process Mapping and Modeling and creating and validating process documentation.

  • Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices.

  • Demonstrated experience with Lean, Business Process Management, or similar methodology.

  • Demonstrated experience with utilizing various systems to collect and analyze data.

  • Qualifications may warrant placement in a different job level*

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Preferred Experience

  • Understanding of Property Claims contract.

  • Property Claims Acumen, then Auto.

  • Experience formulating strategic operational improvements by synthesizing data from a variety of sources such as Excel and Tableau.

  • Master's degree or CPCU.

  • Previous P&C Technology Software/Solutions experience (Claims platform software, Imagery, Estimated Claims, etc.).

  • Previous Project Management experience attached if applicable.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement) or must have manager's approval prior to posting.

Last day for internal candidates to apply to the opening is 11/02/20 by 11:59 pm CST time.

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Business Process Owner Senior

United Services Automobile Association (Usaa)