Business Process Manager Senior

Fidelity National Information Services Jacksonville , FL 32277

Posted 1 week ago

Position Type

Full time - Regular

Type of Hire

Requisition will be sent to PeopleFluent

Experience Desired
7+ Years

Education Desired

Bachelor of Engineering, Bachelor of Finance, Bachelor of Information Systems, Master of Business Administration

Travel Percentage

Job Description

Who Are We:

FIS connects consumers to their money through leading-edge payments solutions. We're the development engine of FIS: the largest, Fortune 500, Fintech company in the world. Our solution is branded by our customers banks and retailers so you might not have heard of us. But, if you've used a mobile banking app, interacted with an ATM, or used a debit card to complete a financial transaction, you're most likely using FIS software. Our product is one that touches the average consumer on a regular basis, and makes the financial world go 'round.

Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company, ranked 392 on the Fortune 500 list and is a member of Standard & Poor's 500 Index. Named a 2016 "World's Most Admired Company" by Fortune Magazine.

About the team:

The LeanIT team at FIS provides support to executive and senior level management on process re-engineering and automation to make IT operations more efficient. This is a new expanded team in 2019. We are looking for talented resources to be a part of this dynamic, fast-paced team that will grow with the size and complexity of FIS.

Job Description:

This is an experienced professional role. Strong Lean/Six Sigma skills with high levels of proficiency are required. Experience in IT Operations preferred. Has process re-engineering and project management experience. Strong ability to distill complexity into value stream maps and find efficiencies. Generally manages large process re-engineering projects with significant stakeholder interaction (25+), self-starter, motivated by goals and has the ability to coach other resources on Lean Six Sigma methodologies. Works independently with latitude for independent judgment.

General Duties & Responsibilities:

Plan and lead Lean Six Sigma projects using Value-Stream mapping, DMAIC, DFSS and statistical tools

  • Provide mentoring and coaching to stakeholders, team members and colleagues on Lean Six Sigma tools, techniques, and methods

  • Work with IT Executives, Platform Champions, Team Leads, and Process Owners for selection of improvement initiatives and projects

  • Run, execute, steer projects aimed at improving customer satisfaction and operational efficiency

  • Ensure the success of end-to-end process improvement initiatives across CIO organization

  • Establish measurement plans for key performance indicators (KPIs) and execute control plans to monitor, track and improve using KPIs

  • Perform cost analysis and calculate the saving returns of each project in close partnership the relevant CIO team

  • Work closely with members of business and support organizations to jointly improve on relevant KPIs and assist in ensuring the transfer of new solutions or processes into ongoing operations

  • Mentors and coaches other Lean Six sigma BA's

Role Specific Competencies:

  • Extensive background in implementing Value-Stream Mapping, Lean Six Sigma, Lean IT methodologies, practices, approach, and tool sets

Certified Lean Champion, Six Sigma Black Belt ITIL/COBIT

  • Wide experience on working with large data-sets related to IT operations, application & production support, NOC/SOC, cloud and data-center management

  • Ability to lead, manage and sustain large change management projects throughout their full lifecycle

  • Ability to use systematic data driven methods to assess, analyze, identify, and solve problems by suggesting improvements through processes automation (RPA)

  • Experience in mentoring and coaching teams on Lean IT and Six Sigma

  • Good understanding of IT governance, application development, application processing, application monitoring tools and IT infrastructure/data-center maintenance processes

  • Excellent communication, organization, presentation & management skills

Educational Requirements:

  • Engineering / University degree (MBA preferred but not mandatory)

  • Certified Lean Six Sigma Black Belt experience and technical mastery in demonstrating Six Sigma methodology principles and practices across an entire value-stream

  • Minimum 12 years' work experience with at least 7 years' in driving global transformation programs (such as Lean IT Transformation, Continuous Service Improvement)

  • Minimum of 5 years' experience in coaching Lean IT and Six Sigma projects from initiation to closure as a Black Belt and/ or Green Belt

  • Deep knowledge of unstructured and exploratory data analysis using statistical tools like R Programming, Minitab, SPSS, MATLAB, etc.

  • Working knowledge of IT infrastructure & application management tools (Splunk, SCAPM, Netcool, CA Spectrum, ServiceNow, etc.)

  • Exposure & knowhow in process automation and RPA tools (like Resolve Systems, UIPath, Work Fusion, Automation Anywhere, Pegasystems, NICE, etc.)

Experience of working in global financial services organizations where DevOps, Lean, Agile, Kanban environments prevail

General Knowledge, Skills & Abilities:

  • Knowledge of FIS' products and services

  • Knowledge of financial services industry

  • Excellent customer service skills that build high levels of customer satisfaction for internal and external clients

  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

  • Willingly shares relevant technical and/or industry knowledge and expertise to other resources

  • Excellent analytical, decision-making, problem-solving, team, and time management skills

  • Ability to persuade and influence others on the best approach to take

  • Is resourceful and proactive in gathering information and sharing ideas

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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Business Process Manager Senior

Fidelity National Information Services