Business Process Manager

Fidelity Information Services Brown Deer , WI 53223

Posted 2 weeks ago

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

Leads process improvement initiatives through the disciplined use of measurements, accountability, analysis and discussion of process alternatives in order to arrive at best practices.

  • Plans, manages, and controls the activities of a team that provides operational support for a business segment, group or team.

  • Brings expertise or identifies subject matter experts in support of multi-functional efforts in process improvement, data capture and analysis, infrastructure support, tool ownership and compliance with procedures, etc.

  • Advises business groups by providing strategic direction to initiative prioritization, integration and resource application.

  • Ensures that policies and procedures align with corporate vision.

  • Selects, develops, and evaluates personnel ensuring efficient operation of the function.

What you bring:

  • Requires strong management, organizational, team building, coaching and mentoring skills

  • Requires strong business skills, industry knowledge, financial management and planning skills, long-term vision, and executive presence

  • In-depth knowledge of FIS products and services and business operations

  • Requires high level of understanding FIS business systems and industry requirements.

  • General knowledge of financial and/or payment solutions technology including systems, applications and banking practices

  • Requires expert negotiation and communication skills, both written and verbal

  • Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner including presentations

  • Skill in productivity, planning, and workload management

  • Requires solid decision-making and problem-solving skills

  • Requires the ability to establish and maintain effective working relationships and the ability to interact effectively with all levels of personnel and management across technical and business functions across FIS as well as client/partner organizations

  • Ability to identify, address and resolve employee related issues

  • Bachelor's degree in business administration, finance, computer science, or information systems or the equivalent combination of education, training, or work experience.

What we offer you:

  • A fantastic range of benefits designed to help support your lifestyle and wellbeing

  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

  • A work environment built on collaboration, flexibility and respect

  • An extensive range of personal development opportunities

  • The chance to work on some of the most challenging, relevant issues in financial services & technology

  • Time to support charities and give back in your community

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Business Process Manager

Fidelity Information Services