Business Process Improvement Specialist

LTD Lane Transit District Eugene , OR 97401

Posted 2 weeks ago

Do you value collaboration, continuous improvement, and public service? At this progressive and innovative public transit organization, we believe in providing people with the independence to achieve their goals, creating a more vibrant, sustainable, and equitable community.

We proudly present this exciting career opportunity which offers an attractive starting wage, an excellent benefit package, and an inclusive, friendly work environment. Lane Transit District values diversity and strives to expand representation at all levels of the workforce. We welcome applications from BIPOC, women, people with disabilities, members of the LGBTQ community, and veterans.

Job Summary:

Coordinate, support, and execute the day-to-day transformation of process improvement initiatives. Responsibilities include the development and implementation of process improvement and best practices to drive change for cost savings and efficiencies. Dealing with ambiguity in a rapidly changing environment, this person will identify efficient and effective change management initiatives.

Essential Job Functions:

Business Process Improvement

  • Evaluate, analyze, and improve the effectiveness of various initiatives which may include business process analysis, data analysis, and change management.

  • Design and implement initiatives by applying process improvement techniques and methodology to improve efficiencies, reduce waste, and improve the user experience.

  • Collaborate with department representatives to identify potential solutions for inefficiency, bottlenecks, or waste.

  • Collect and analyze data that support recommendations and best practices to department representatives on initiatives to drive continuous process improvement.

  • Create documentation for internal policies, processes, and standard operating procedures.

District Initiatives

  • Participate in cross-group or District-wide initiatives that aim at improving efficiency, quality, and overall productivity.

  • Ensure business processes align with the District strategic objectives.

Projects and Programs

  • Prepare and revise documents and materials, such as reports, spreadsheets, and presentations.

  • Assist with project and program management, including completing related tasks, tracking and monitoring progress, and communicating status as needed.

  • Analyze work procedures and processes, research best practices, evaluate needs, and make suggestions for improvements and efficiencies.

Document, Data, and Records Management

  • Maintain an organized system, ensuring documents, data, and records are accurate, updated, and accessible to appropriate users, while protecting confidential information as necessary.

  • Reference and collect information in databases; prepare and process various forms of documentation and reports.

  • Research and suggest new systems and/or recommend revisions to existing systems for better efficiency, including paper, electronic, and cloud-based systems.

Knowledge, Skills and Abilities:


  • Process Improvement--theories, strategies, and methodologies

  • Customer Service, Computer Literacy, English Language


  • Systems Evaluation and Analysis, Critical and Creative Thinking, Judgment and Decision Making, Negotiation, Persuasion, Service Orientation, Instruction

  • Active Listening, Active Learning, Reading Comprehension, Writing, Speaking, Time Management,


  • Communication: Written and Oral Comprehension and Expression

  • Mathematical Reasoning, Deductive and Inductive Reasoning, Originality


Any equivalent combination of education and experience which provides the knowledge, skills, and abilities required to perform the job are acceptable, which typically include:

  • Two years of relevant professional experience in facilitating process improvement initiatives.

  • Experience in facilitating meetings, working groups, or groups with varying opinions.

  • Excellent interpersonal skills, and oral and written communication skills.

  • Experience developing operation manuals, policies, and procedures.

Additional desired qualifications:

  • Bachelor's degree in a relevant field such as Business or Public Administration, or Finance

  • Training in Business Process Improvement, Lean, Six Sigma, or another related program from an accredited organization.

Compensation and Work Schedule:

This position is a full-time, exempt position, eligible for the regular administrative benefits package. The pay range is between $49,407.00 and $65,875.00 annually. The work schedule for this position is flexible and normally is Monday-Friday from 8:00 a.m. to 5:00 p.m. LTD administrative employees are mostly working remotely at this time.

How to apply:

Visit our website: Submit your resume and complete the required application and assessments. This position closes on Friday, November 6, 2020, at 11:59 p.m. For additional information call (541) 682-6100.

The Lane Transit District is an Affirmative Action/ Equal Employment Opportunity Employer.

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Business Process Improvement Specialist

LTD Lane Transit District