Business Process Improvement Manager - Fully Remote

CVS Health Hartford , CT 06183

Posted 2 months ago

Job Description:

Title

  • Business Process Improvement Manager

Location

  • Remote US

CVS Kidney Care, a new CVS Health company, has been launched as part of the company's portfolio of initiatives to transform health care and make a real difference in the lives of people impacted by chronic kidney disease. At CVS Kidney Care, we put the patient at the heart of everything we do. We are based on a culture of courage that rewards innovative thinking and bold action; we seek people who are ready for an entrepreneurial environment where ownership is empowered at all levels, ambiguity is actively embraced in order to accelerate innovation, and where all colleagues are committed to act as one team in service to our goals.

The Business Process Improvement Manager will have an important role in the launch of initiatives for CVS Health. You will be responsible for building and leading effective operations functions supporting several business initiatives that focus on customer and patient experience.

You will need a start-up, creative approach with a resilience to change. Your ability to influence, educate and coach directly and indirectly are imperative, as you help shape the experience visualized by the product and ensure their processes are built to support. In this role, you will work with internal customers and stakeholders with a continuous improvement mindset as well as the ability to successfully bridge gaps and collaborate across teams. You will partner with Product Teams to build internal processes that expand beyond Kidney Care with our business partners to bring products to life and create a seamless experience for payors, nephrologists, patients and care givers - owning the documentation, approval and maintenance across Kidney Care.

Required Qualifications

5 years of experience in the following:

Change management and provision of guidance along with oversight by coaching others to impact results.

Lean/Six Sigma experience or other continuous improvement process improvement methodology

Development of business measurements, forecasting, financial modeling, or operational management.

Customer relationship management and managing customer escalations.

MS Office programs including Visio

COVID Requirements

COVID-19 Vaccination Requirement

CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.

  • If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 60 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.

  • If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications

Lean Certification

Sales Force Experience

Strong communication and interpersonal skills.

Highly organized with the ability to manage multiple activities at once.

Experience preferred in start-up organizations.

Excellent written and verbal communication skills.

Excellent teamwork skills, positive and professional demeanor

Self-starter; ability to take ownership over processes

Education

Bachelor's degree

Business Overview

At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer.

We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Application Modernization & Innovation Business Analyst Or Business Process Manager

Deloitte

Posted 4 days ago

VIEW JOBS 1/14/2022 12:00:00 AM 2022-04-14T00:00 Position Summary Application Modernization & Innovation Business Process Manager Are you a talented professional that focuses on the planning, execution, and monitoring of project initiatives? Are you a resourceful problem solver that thrives in the identification and definition of creative, effective technology solutions? As a Project Management/Functional Manager, you help clients set-up, manage, and operate their most complex projects, define functional requirements for technology solutions, and design and derive transformative approaches for technology systems. Work you'll do As a Manager you will lead work threads within an engagement team to create software solutions that help our clients solve problems, expand market share, improve operations, and grow their business. You engage in: * Project and Program Management * Requirements Elicitation and Management * Joint Application Design Sessions * Creating Robust, Effective, Scalable Solutions * Being the lead person to interface between the clients and our Deloitte teams * Serve as an integrator between business needs and technology solutions, helping to create technology solutions to meet clients' business needs. * Developing & reviewing system requirements, designing the solution, redefining the business, presenting the prototype, and leading the testing of our custom technology solutions The Team Application Modernization & Innovation At Deloitte Consulting LLP, Deloitte Application Modernization & Innovation consultants leverage the best of innovative technology, people, and delivery approaches to help our clients dream, explore, build, and optimize their future. The AMI practice delivers end-to-end technology solutions to enable and improve our clients' core business operations. AM&I is composed of three different areas- Service Delivery & Business Design, Application Modernization & Migration and Quality Engineering. AMI professionals focus on key client issues that impact the core business by maximizing operational value, driving down the cost of quality, and enhancing technology innovation. Our teams deliver a wide range of services, including application architecture design and optimization, application modernization, business process management and solution integration, custom application design and development, and large-scale technology delivery program efforts. Business Process Managers are required to have: * 11+ years of relevant consulting or industry experience; * 5+ years working in requirements engineering, with specific expertise in functional and business analysis on custom software development type projects; * Experience working on projects related to custom software development with a deep knowledge of SDLC; * Experience leading teams and translating requirements into optimized designs and identifying alternatives for clients; * Deep background and experience in requirements planning, requirements engineering and management, functional design, business process modeling, and enterprise business analysis; * Must possess industry certifications like CCBA, CBAP in the business analysis area; * Deep management and leadership skills for requirements analysis and guiding projects throughout the SDLC on requirements, change requests and successful delivery; * Travel up to 50% (While 50% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.) * Limited Immigration Sponsorship maybe available In addition, successful Managers will have the following preferred background: * Experience translating requirements into test scenarios; * Experience leading requirements processes including conducting interviews and documenting technical requirements; * Experience leading fit gap analysis and helping with impact analysis; * Knowledge of and experience with DevOps, Agile, CI Methodologies; * Experience managing design activities including design sessions and defining future state processes; * Experience leading teams across shores â€" onsite, nearshore and offshore; * Strong oral and written communication skills. * A Bachelor's Degree in IT or a related discipline; CBOSESDOLP2021 Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture. Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Deloitte will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. See notices of various ban-the-box laws where available. Requisition code: 32418 Deloitte Hartford CT

Business Process Improvement Manager - Fully Remote

CVS Health