Business Process Improvement Manager - Fully Remote

CVS Health Hartford , CT 06183

Posted 2 months ago

Job Description:


  • Business Process Improvement Manager


  • Remote US

CVS Kidney Care, a new CVS Health company, has been launched as part of the company's portfolio of initiatives to transform health care and make a real difference in the lives of people impacted by chronic kidney disease. At CVS Kidney Care, we put the patient at the heart of everything we do. We are based on a culture of courage that rewards innovative thinking and bold action; we seek people who are ready for an entrepreneurial environment where ownership is empowered at all levels, ambiguity is actively embraced in order to accelerate innovation, and where all colleagues are committed to act as one team in service to our goals.

The Business Process Improvement Manager will have an important role in the launch of initiatives for CVS Health. You will be responsible for building and leading effective operations functions supporting several business initiatives that focus on customer and patient experience.

You will need a start-up, creative approach with a resilience to change. Your ability to influence, educate and coach directly and indirectly are imperative, as you help shape the experience visualized by the product and ensure their processes are built to support. In this role, you will work with internal customers and stakeholders with a continuous improvement mindset as well as the ability to successfully bridge gaps and collaborate across teams. You will partner with Product Teams to build internal processes that expand beyond Kidney Care with our business partners to bring products to life and create a seamless experience for payors, nephrologists, patients and care givers - owning the documentation, approval and maintenance across Kidney Care.

Required Qualifications

5 years of experience in the following:

Change management and provision of guidance along with oversight by coaching others to impact results.

Lean/Six Sigma experience or other continuous improvement process improvement methodology

Development of business measurements, forecasting, financial modeling, or operational management.

Customer relationship management and managing customer escalations.

MS Office programs including Visio

COVID Requirements

COVID-19 Vaccination Requirement

CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.

  • If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 60 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.

  • If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications

Lean Certification

Sales Force Experience

Strong communication and interpersonal skills.

Highly organized with the ability to manage multiple activities at once.

Experience preferred in start-up organizations.

Excellent written and verbal communication skills.

Excellent teamwork skills, positive and professional demeanor

Self-starter; ability to take ownership over processes


Bachelor's degree

Business Overview

At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer.

We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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Business Process Improvement Manager - Fully Remote

CVS Health