Enjoy Menlo Park , CA 94025
About the role.
We're forming a team intent on building a large and enduring world-class organization. With growth come scaling opportunities and the need to strengthen our team by adding a Business Process Engineer to grow and support core business functions to drive performance, efficiency, and effectiveness.
With a consistent track record for automating core business processes with low friction, high value business systems, you'll help Enjoy prepare for growth as we scale into a multibillion-dollar company.
This role is for you if you possess a blend of analytical skills, business applications experience, business process knowledge, attention to detail, critical thinking, and a passion for innovative thinking and problem solving.
Be the lead for deliverables for key Business Application initiatives and business process improvements to help Customer Support team.
Partner and collaborate with the Customer Support and Engineering teams, help them identify opportunities based on deeper analysis and insights, define requirements, identify gaps and deliver technical solutions as well as business process improvements.
Collaborate with your fellow Business Application team members to prioritize and create transparency for critical initiatives required to scale the company.
Work hands-on to validate, build, test, train and support our users as you help simplify business processes across various vendor managed platforms
Strong problem solving and analytical capabilities
A minimum of 3 years of experience implementing and growing business systems with at least one major CRM or Enterprise Support platform
Experience in end-to-end business processes around Customer Support function
Experience with implementing and configuring Zendesk platform is a must
Progressively larger degrees of responsibility, specifically focused on business analysis and process improvements
Ability to explain complex systems and technical topics in a clear, concise manner to others who are technical or not
Excellent organization and execution skills with a demonstrable history of establishing and meeting impactful goals and objectives
Ability to handle multiple simultaneous tasks and consistently deliver on activities
Bachelor's degree in computer science, MIS or other technical discipline or equivalent work experience is preferred
Experience with SQL, reporting/BI tools
Knowledge of programming languages (python, java) or basic scripting preferred
Knowledge of data integrations and integration platforms prefe