Business Process Consultant Senior

Posting Title Business Process Consultant Senior Job Requisition Number COA091593 Position Number 110956 Job Type Full-Time Division Name FSD-BP-Budget & Performance Minimum Qualifications

Education and/or Equivalent Experience:

• Graduation with a Bachelor's degree from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years.

Licenses or Certifications:

None.

Notes to Applicants

THE DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS.

Department Mission:

The Financial Services Department serves as a trusted steward of public resources with integrity and accountability to ensure a fiscally sound city.

Position Overview:

The Budget and Performance Continuous Improvement (CI) team facilitates collaborative problem-solving initiatives, empowering staff to implement impactful changes that enhance City services and foster a culture of continuous improvement. Pulling from a variety of improvement methodologies, the team consults on multi-department and large-scale single department projects aimed at achieving defined and measurable improvement goals.

The Business Process Consultant Sr. plays a pivotal role in leading improvement initiatives by designing and facilitating workshops, analyzing data, managing projects, and supporting change management and implementation. The ideal candidate will be able to work independently on improvement projects with departments citywide and facilitate diverse project teams to understand challenges and collaborate in developing, evaluating, and implementing solutions. The Senior will direct the work of other CI team members and serve as a resource for staff. Additionally, they will lead the design of training programs that equip employees with the skills and knowledge necessary to spearhead continuous improvement initiatives.

Ninety (90) day provision for additional vacancy:

When the same or an additional vacancy occurs within a department in the same job title within 90 days after the start date of the top candidate, the hiring department may offer the additional position to another candidate from the same candidate pool.

Application Instructions and Top Candidate Requirements:

• A detailed and complete Employment Application is required.

• Employment history dates must include month and year. Please include contact information from previous employers.

• Top Candidates may be subject to a skills assessment.

• The candidate selected for this position may be required to provide proof of education.

• This position will require a pre-employment Criminal Background Check.

Pay Range

$37.14 - $47.35

Hours

Monday - Friday: 8:00 a.m. to 5:00 p.m.

Telework opportunities may be available after an initial training period. Work schedules are implemented to meet the requirements of the department and are subject to change based on business needs.

Note: Effective January 1, 2024, non-executive staff eligible to telework must be in the office for at least 50% of their schedule within a two (2) week period.

Job Close Date 05/13/2024 Type of Posting External Department Financial Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location City Hall, 301 W. 2nd Street, Austin, Texas 78701 Preferred Qualifications

Preferred Experience:

• Highly effective facilitator, collaborator, and communicator who can rapidly build trust with a variety of stakeholders

• Experience leading projects using process improvement and project management techniques

• Experience developing and providing training and coaching on continuous improvement methodologies

• Ability to work independently, prioritize and manage multiple projects simultaneously

Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Leads multiple, cross-functional, large projects, initiatives and teams.

• Reviews, coaches and evaluates the work of Business Process Consultants and Technical staff.

• Advises Executive Management team in defining and identifying key measures and performance targets.

• Facilitates the development of stakeholder analysis and communication plans for process improvement teams.

• Makes recommendations to project teams and recommend organizational change utilizing appropriate talent.

• Identifies, collects, and researches to complete data analysis.

• Plans needs and forecasts resources for specific tasks and makes specific assignments to Business Process Consultants and/or staff.

• Accountable for achievement of goals of the division.

• Identifies talent to fulfill support roles, establishes relationships quickly and gather needed resources to ensure successful processes.

• Develops solutions to critical business issues and presents alternatives to executive management.

• Communicates project status to sponsors, stakeholders, and the rest of the department.

• Responsible for creating/revising models and methodologies which support consulting services.

• Develops project work plans and performs project management.

Responsibilities- Supervision and/or Leadership Exercised:

• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills and Abilities

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.

• Knowledge of performance measures.

• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.

• Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models.

• Knowledge of leadership methodologies and supervisory responsibilities.

• Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic.

• Skill in providing internal consulting services.

• Skill in project management methods.

• Skill in handling conflict resolution to changes of current processes.

• Skill in negotiation of projects and program initiatives.

• Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations.

• Ability to look at situations systematically.

• Ability to work independently and with teams.

• Ability to understand, interpret and apply detailed and complex information.

• Ability to manage implementation of recommendations.

• Ability to lead and manage a multi-discipline workforce.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA

The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.