Business Process Consultant

Posting Title Business Process Consultant Job Requisition Number COA091993 Position Number 107219 Job Type Full-Time Division Name ARR Customer Service Minimum Qualifications

Education and/or Equivalent Experience:

• Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job.

Licenses or Certifications:

• None

Notes to Applicants

Austin Resource Recovery Customer Service Division is in need of a Business Process Consultant to support a range of strategic planning, innovation, inventory management, data analysis initiatives, and process improvement. The ideal candidate is positive and energetic, who quickly connects with people, earns trust, and delivers value within a short period of time. This candidate will have demonstrated experience and proficiency in communication, facilitation, project management, design, analysis, and process improvement.

Application: Each individual who submits an Application as provided in the Municipal Civil Service Rules and meet the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees, in Good Standing, who are Candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview.

A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Your application should reflect your complete employment history (to include all job duties responsibilities and employment dates) on your online application. Be sure to provide job titles and employment dates for all jobs you wish to be considered. The application is an official document; incomplete applications will not be considered (e.g., "see resume" or "see Linked In Profile"). The responses to the supplemental questions inquiring about experience should be reflected on your application.

Skills Assessments: A competency assessment may be required to verify your skill set.

If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution and proof of your professional licenses or certifications.

90-Day Provision for Additional Vacancy: This posting may be used to fill other similar positions within Austin Resource Recovery outside of the division listed above.

Nepotism Policy: The City of Austin Nepotism Policy states, "No person, regardless of job title or length of tenure with the City, shall be employed in a position in which the relative has direct or indirect supervisory authority regarding the terms and conditions of their relative's employment."

Virtual Interviews: Austin Resource Recovery may conduct virtual interviews.

Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Physical Requirements: Tasks may involve bending, lifting, walking, carrying or using a force equal to lifting up to twenty (20) pounds. Prolonged periods of sitting at a desk and working on a computer.

Benefits: Working with the City of Austin at Austin Resource Recovery (ARR) provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.

Military/Veteran: Veteran candidates will be required to provide a copy of their DD214 at the time of interview.

Tobacco and Vape-Free Workplace: All Austin Resource Recovery locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any ARR worksite - including parking lot or in any personal vehicle located on the premises.

Pay Range

$33.05 - $42.14

Hours

Monday

• Friday; 8:00 a.m.

• 5:00 p.m.

Employees may be required to work some early mornings, after hours, or weekends depending on business needs.

Job Close Date 07/10/2024 Type of Posting External Department Austin Resource Recovery Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 1520 Rutherford Lane, Austin, TX 78754 Preferred Qualifications

Preferred Experience:

• Experience using various data analysis and visualization tools

• Experience conducting statistical analysis of data sets of varying sizes and interpreting the results

• Experience leading projects and teams to accomplish organizational goals

• Ability to travel to more than one work location

Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Leads multiple process improvement teams

• Develops project work plans, project management and periodic assessment

• Facilitates the development of stakeholder analysis and communication plans for process improvement teams

• Identifies, collects, and researches to complete data analysis

• Makes recommendations to project teams and recommends organizational change utilizing appropriate talent

• Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets

• Develops and improves models and methodologies for the department

• Reviews and critiques the work of functional team staff

• Communicates project and program information to all levels of the organization

Responsibilities- Supervision and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills and Abilities

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement

• Knowledge of performance measures Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes

• Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models

• Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic

• Skill in providing internal consulting services

• Skill in project management methods

• Skill in negotiation of projects and program initiatives

• Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations

• Ability to look at situations systematically

• Ability to work independently and with teams

• Ability to understand, interpret and apply detailed and complex information

• Ability to manage implementation of recommendations

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.