Business Process Consultant

Posting Title Business Process Consultant Job Requisition Number COA091735 Position Number 100972 Job Type Full-Time Division Name TPW Office of Performance Mgmt Minimum Qualifications

Education and/or Equivalent Experience:

• Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job.

Licenses or Certifications:

• None

Notes to Applicants

The Transportation and Public Works (TPW) Office of Performance Management (OPM) is seeking a Business Process Consultant to support a range of strategic planning, innovation, performance measurement, and data analysis initiatives. This position will coordinate with leadership and staff to design and implement change initiatives across TPW's service areas. The ideal candidate will have demonstrated experience and proficiency in communication, facilitation, project management, design, and analysis.

Travel:

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Watch the video linked below to learn more about Austin Transportation and Public Works and its role in the region's mobility landscape.

Inside TPW: https://www.youtube.com/watch?v=wu4fqWGoH0E

Working for the City of Austin provides a number health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. For more information on City of Austin Benefits click here!

Regarding your Application:

A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history (to include all job duties responsibilities and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g., "see resume" or "see Linked In Profile"). Resumes will not be used to qualify for the position and will not be used to recommend salary.

Assessment:

This position may require a skills assessment.

Close Job Posting:

Department may close the job posting at any time after 7 days.

90 Day Provision for Additional Vacancy:

This posting may be used to fill other vacancies in other sections within the Division. Decisions on assigned section will be made at the time of hire based on business needs.

Austin Transportation and Public Works positions are not at 100% remote operation.

Video Conferencing Software Technology:

Austin Transportation Department uses the communication platform, Microsoft Teams, to conduct virtual interviews.

Pay Range

$33.05 - $42.14

Hours

Monday through Friday 8:00 a.m. to 5:00 p.m.

• Hours may vary depending on departmental needs and initiatives.

Job Close Date 05/28/2024 Type of Posting External Department Transportation & Public Works Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 5202 E. Ben White Blvd., Austin, TX, 78741 Preferred Qualifications

Preferred Experience:

• Experience leading or co-leading innovation / continuous improvement initiatives involving executives, managers, and staff.

• Experience designing, leading or co-leading, and facilitating effective meetings, workshops, or innovation design sessions involving diverse groups.

• Experience in performance measurement, analysis, and reporting using dashboards, visualizations, or other user-defined queries.

• Experience planning for and meeting multiple deadlines, following up on action items, and communicating project statuses to stakeholders.

• Experience with the Microsoft 365 suite, including proficiency in Word, Excel, PowerPoint, and SharePoint.

• The ability to travel to more than one work location.

Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Leads multiple process improvement teams

• Develops project work plans, project management and periodic assessment

• Facilitates the development of stakeholder analysis and communication plans for process improvement teams

• Identifies, collects, and researches to complete data analysis

• Makes recommendations to project teams and recommends organizational change utilizing appropriate talent

• Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets

• Develops and improves models and methodologies for the department

• Reviews and critiques the work of functional team staff

• Communicates project and program information to all levels of the organization

Responsibilities- Supervision and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills and Abilities

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement

• Knowledge of performance measures Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes

• Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models

• Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic

• Skill in providing internal consulting services

• Skill in project management methods

• Skill in negotiation of projects and program initiatives

• Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations

• Ability to look at situations systematically

• Ability to work independently and with teams

• Ability to understand, interpret and apply detailed and complex information

• Ability to manage implementation of recommendations

Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.