Business Process Consultant

Posting Title Business Process Consultant Job Requisition Number COA091602 Position Number 118428 Job Type Full-Time Division Name Pipeline Management Services Minimum Qualifications

Education and/or Equivalent Experience:

• Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job.

Licenses or Certifications:

• None.

Notes to Applicants

Working with Austin Water provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.

When completing the City of Austin employment application:

• Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered.
• A resume is required, but will not substitute for a complete employment application. Please do not use the phrase "see resume" or refer to other documents to complete your application. Do not leave the "Duties and Responsibilities" sections blank. These will be considered incomplete applications. Incomplete applications will not be considered. Please include contact information from previous employers.

If you are selected to interview:

• Your skill level in some of the competency areas for this job - specifically Microsoft Excel assessment and a presentation assessment - will be assessed through skills testing with a required minimum passing score of 70%.

If you are selected for hire:

• Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications.

• If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date.

Travel:

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Effective October 1, 2014, all Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lot, garage or in any personal vehicle located on the premises.

Pay Range

$33.05 - $42.14

Hours

8:00 AM - 5:00 PM Monday-Friday, with flexibility. Possible hybrid schedule available.

Job Close Date 05/23/2024 Type of Posting External Department Austin Water Utility Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Waller Creek Center, 625 East 10th Street, Austin, TX 78701 Preferred Qualifications

• Experience with process improvement techniques such as Lean Six Sigma.

• Experience collecting and analyzing quantitative and qualitative data.

• Advanced skill level in Microsoft Excel.

• Experience with data visualization software such as PowerBI or Tableau.

• Experience developing and maintaining workflow automation using Power Automate, SharePoint, Teams, and other relevant tools and applications.

• Experience mapping workflow of current and future state business processes and leading cross-functional implementation.

• Ability to travel to more than one work location.

Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Leads multiple process improvement teams

• Develops project work plans, project management and periodic assessment

• Facilitates the development of stakeholder analysis and communication plans for process improvement teams

• Identifies, collects, and researches to complete data analysis

• Makes recommendations to project teams and recommends organizational change utilizing appropriate talent

• Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets

• Develops and improves models and methodologies for the department

• Reviews and critiques the work of functional team staff

• Communicates project and program information to all levels of the organization

Responsibilities- Supervision and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills and Abilities

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement

• Knowledge of performance measures Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes

• Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models

• Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic

• Skill in providing internal consulting services

• Skill in project management methods

• Skill in negotiation of projects and program initiatives

• Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations

• Ability to look at situations systematically

• Ability to work independently and with teams

• Ability to understand, interpret and apply detailed and complex information

• Ability to manage implementation of recommendations

Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.