Business Process And Solutions Manager

Meta Reality Labs is seeking an experienced Sales Operations Manager to join our Sales Operations Solutions team. We are dedicated to driving the design and program management of our Enterprise capability roadmap, enabling rapid business growth.

Bringing a strategic and user centric mindset, this role will partner with cross-functional stakeholders at all levels to understand the needs and design the capabilities to enable sales performance and unlock business growth through a rigorous process of discovery, requirements gathering, solution design execution and adoption. The successful candidate will be passionate about solving problems, designing efficient and innovative solutions, and partnering across teams to drive change. This highly cross functional role works closely with business stakeholders within Commercial Sales and Channel Partnerships as well as functional subject matter experts within engineering, product management, finance, strategy, operations, and planning to identify, prioritize, plan, design and deploy solutions. The successful candidate will be an expert in translating business challenges into effective processes and tools which delight the end user and unlock capabilities.

Business Process and Solutions Manager Responsibilities

• Strategic Planning: Collaborate with business stakeholders to identify opportunities, investigate requirements, and recommend projects for the Enterprise capability roadmap. Assess impact, scope, resourcing, and timelines for effective roadmap planning.

Innovative Solution Design: Design and enable capabilities by crafting innovative solutions, supported by robust business requirements and meticulous project and risk management.

Communication and Collaboration: Drive communication with end-user stakeholders and functional teams critical to solution execution, including Solutions Architects, Finance, Billing, Engineering, and Sales Enablement.

Project Management: Maintain accurate and accessible project materials (discovery, requirements, user stories, testing scenarios) and provide regular progress updates.

Adoption Support: Support the adoption of new solutions by collaborating with training teams, ensuring effective user enablement, accurate documentation, and handover to scale support teams.

Minimum Qualifications

• Experience: 8+ years in enterprise business strategy, finance, sales planning, or process optimization.

Track Record: Demonstrated success in driving sales performance and efficiency improvements with a robust approach to project or program management across teams.

Industry Knowledge: Experience in enterprise hardware and software sales and partner operations.

Analytical Skills: Highly analytical individual that can translate complex business needs into practical, durable, and adaptable solutions.

Communication Skills: Experience communicating and influencing complex ideas across the organization.

Tools Proficiency: Experience working with Google Suite and Salesforce (or similar) tools.

Preferred Qualifications

• Experience leading collaboration with regional teams to align methodology, systems, and processes.

Familiarity with channel incentive programs in an enterprise environment.

Experience building new processes and managing change in growing companies to scale.

Familiarity with business intelligence and visualization systems (Tableau or similar).

Education: B.S. or M.S. in a business-related or quantitative field (Economics, Finance, Math, Engineering, or similar discipline).

Locations

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect.

Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.

$116,000/year to $168,000/year + bonus + equity + benefits

Individual pay is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base salary only, and do not include bonus, equity or sales incentives, if applicable.

In addition to base salary, Meta offers benefits. Learn more about benefits at Meta.