Basic Job Qualifications:
Bachelor's degree, or commensurate work experience in process analysis within branch administration or risk management, required.
Minimum of one (1) year of work experience in process analysis, risk management, and/or banking operations required.
Job Purpose and Scope:
Collaborates with key stakeholders to identify and translate business needs into clearly defined processes. Assesses needs and identifies desired outcomes, formulates scoped and viable options, drives and coordinates implementation, and validates results. Assists in coordinating risk management activities that support corporate programs and align with the business plans, provides advice and counsel on risk-related matters, and actively participates in risk management efforts.
Essential Job Functions:
Participates in Community Banking projects; collaborates with branch banking project management and the Project Management Office to ensure projects address business needs.
Provides input to and ongoing support of project planning activities including deliverables, milestones, timelines, project assignments, and constraints/dependencies; partners with stakeholders to identify, communicate, and mitigate risks and opportunities; and assists in removing roadblocks/ impediments to project progress (determining workarounds as necessary).
Partners with business stakeholders and provides subject matter expertise on business processes, workflows, and related systems.
Serves as a risk liaison to coordinate the implementation, training, monitoring, and reporting of the following programs:
Operational Risk Management: understands and maintains the inventory of business processes, facilitating and/or conducting risk and control assessments of processes, products, and projects, and identifies and reports operations risk events and losses;
Model Risk Management: understands and maintains the inventory of models, tools, and user-developed applications, and assists model owners with documentation and monitoring model performance;
Enterprise Stress Testing: understands the requirements of the Bank's Enterprise Stress Testing Program, assists with data preparation and certification, participates in scenario development, and understands stress testing results;
Risk Assessments: Conducts risk assessments of new products and services, participates in implementation status meetings, and understands project management methodologies of the Project Management Office;
Internal Audit: Gathers requested documentation and participates in audits, and assists in the preparation of responses to findings;
Issues Management: Tracks and validates management's corrective action(s) identified by corporate risk management monitoring activities, Internal Audit, and regulatory examiners.
Maintains risk management documentation within corporate databases, systems and other Bank-wide reporting tools.
Delivers, or assists in the delivery of, risk education.
Partners with Community Banking teams other internal departments (i.e., Retail Operations, Information Technology, Risk Management, Compliance, BSA Administration), and vendors to ensure solution implementation meets business needs while balancing risk considerations related to policies and internal controls.
Participates in managing change and assists with the facilitation of decision escalation and documentation, as necessary.
Reviews written procedures, training materials, and communications to ensure all information surrounding process change is designed appropriately and effectively.
Reviews retail procedures and attends and participates as needed in the Retail Procedure Advisory Council meetings to provide branch perspective and suggestions.
Organizes and completes quality assurance and user acceptance testing including development of test plans and results.
Participates in post-implementation monitoring activities, providing input and support to business stakeholders and the project team, as necessary.
Keeps abreast of industry developments including changes in regulations and technology.
Promotes and maintains a positive work atmosphere by behaving and communicating in a positive, professional manner in order to work effectively with co-workers, management, partners, and vendors.
Serves as retail complaint responder for the Bank to assist in identifying trends and opportunities for Community Banking improvements.
Provides support for a range of business applications and processes across Community Banking including, but not limited to, teller transactions, new account opening, account servicing, and branch operations.
Regularly exercises discretion and judgment in the performance of essential job functions.
Maintains good punctuality and attendance to work.
Follows Bank policy, procedures and guidelines.
Knowledge, Skills & Abilities:
Comprehensive knowledge of banking business processes and how they drive overall efficiency and profitability.
Knowledge of banking regulations.
Knowledge of project change management process.
Ability to communicate effective both verbally and in writing, including technical writing skills.
Ability to apply technical expertise and demonstrate strategic and analytical thinking skills.
Ability to structure a large amount of information within a process framework.
Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.
Ability to work effectively and demonstrate flexibility in a continually changing environment.
Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills.
Ability to work without close supervision.
Ability to demonstrate effective customer service skills.
Ability to maintain confidentiality.
Ability to work extended hours.
Ability to work effectively in a team environment.
Ability to maintain attention to detail.
Ability to demonstrate effective time management skills.
Ability to extend influence within the line of business to achieve Bank and Corporate Risk Management objectives.
Ability to travel on company business.
Skill in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Equipment Used in Job Performance/Working Environment:
Major Job Demands (Physical/Mental):
Note: This description is not an exhaustive list of all job functions, duties, skills and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.