Business Process Analyst

Protective Life Corporation Birmingham , AL 35202

Posted 2 months ago

Reshaping the future of Life Insurance and Annuities at Protective calls for improving our ability to deliver exceptional value to both our internal and external customers. The Business Process Improvement Analyst operates as a shared service resource to support the organization in identifying and implementing process improvement opportunities that enable optimal services to be delivered. Being a part of the Business Process Improvement (BPI) team you will work alongside financial professionals and business leaders, gaining opportunities to grow and develop.

Responsibilities:

  • Create process documentation/workflows

  • Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases

  • Partnering with your automation team to drive improvements to customer experiences across the enterprise.

  • Utilize financial measures and analysis of operational impacts to evaluate the cost and benefits of current processes and identification of potential areas for improvement.

  • Assist with the analysis and preparation of recommendations that will drive greater productivity, reduce waste, or eliminate duplication.

  • Work with operational team members to understand processes, root causes and outcomes. Create metrics and audit processes to ensure established goals are met and process improvements are sustained.

  • Create process documentation/workflows

Qualifications:

  • BSc/BA in Computer Science, Engineering, Math or a related field

  • Knowledge of databases, system security and troubleshooting

  • Technical experience with any robotics platforms would be a plus

  • Applicable work experience in either a consulting, finance / accounting or IT/operations field or the life insurance or annuity industries is a plus

  • Strong analytical ability, statistics background helpful

  • Strong business communication and presentation skills

  • Lean Six Sigma certifications helpful

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Business Process Analyst

Protective Life Corporation