ResponsibilitiesMAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS's founding mission of Helping Government Serve the People since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services. Job Duties: Independently develops and implements modeling and evaluation processes to determine the effectiveness of current operational activities
Extract, analyze, and report data to support program activity and assist in management decision making
Conducts statistical analyses and evaluates a wide variety of information to assess operational difficulties and develop solutions to complex problems, including escalated issues
Designs and implements process improvements that enhance customer service and optimize business operational efficiency and quality
Creates, analyzes and delivers customized reporting for both internal and external audiences
Develops high-quality communications suitable for clients
Facilitates discussion among process stakeholders (both technical and non-technical) in order to elicit, analyze, communicate (both written and verbally) and validate requirements, process design, and business intelligence (reporting) needs
Plan and execute analysis - often interrogating data and other information to perform root cause analysis, impact assessments, or to identify key measures and indicators of process performance, making recommendations to improve or correct performance
May serve as critical client interface
Maintains an extensive working knowledge of broad spectrum functional areas at a single site or multiple sites
Ensures reports are delivered in accordance with frequency and distribution schedules
Analyze data and other information in order to conceptualize and define process problems and /or improvement opportunities
Define data requirements then gather and validate information, applying judgment and statistical tests
Write and make presentations to clients and other staff, often requiring clear and persuasive explanation of complex processes to a non-technical audience
Provide guidance, background information, and assistance to management and other staff on the interpretation and effective use of process models and other analysis artifacts.Perform other duties as assigned by leadership
Education/Experience:BA/BS with concentration in business, psychology, project management or industrial engineering
At least two (2) years operations experience and/or two (2) years' experience in successful use of analytic thinking, applying methods to determine root cause/solve problems
Experience in report development and data collection and analysis required
Ability to interrogate data with the ability to communicate analysis findings to a technical and non-technical audienceSQL (basic skills required, advanced preferred); experience with OBIEE a plus
Proficient in MS Word, Visio, and AccessExcellent analytical and quantitative skills; statistical knowledge a plus
Demonstrated ability in analytical thinking, methods and tools to resolve problems
Demonstrated ability to work independently with minimal direction and also in a collaborative team setting
Experience with government sponsored health care programs and operations desirable
Strong communication skills (written and verbal) and ability to interact with all levels of the organization
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Strong customer service background
Excellent organizational, written and verbal skills
Strong computer skills, including intermediate to expert Excel skills
Background in statistical analysis and reporting
Project management background and/or PMP certification preferred The Ideal Candidate will Possess the Following Additional Education and Experience
Typically requires a Bachelor's degree and a minimum of 2 years of related work experience; or an advanced degree without experience; or equivalent work experience.
Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
Exercises judgement within defined procedures and practices to determine appropriate action.
Builds productive internal/external working relationships.
EEO StatementEEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.