Business Process Analyst

Business Process Analyst Job ID: 24-02389 Job Title: Business Process Analyst

Location: San Jose, CA

Duration: 6 months

Pay Rate: $42.25/Hour

Contract Type: W2 only

The Opportunity

• Join our outstanding team which delivers value through collaborative processes and infrastructure that enables the delivery of client products, via a redemption code workflow, across multiple programs for various routes to market.

• What you'll do

• Support Client Sales and Marketing teams through various programs that delivers client product to end users, through strategic partnerships via a redemption code workflow.

• Develop, improve, and maintain the programs that supports Sales and Marketing.

• Work closely with the Sales, Marketing and external strategic partner teams to understand the partnership and product delivery requirements.

• Troubleshoot Customer Care cases related to the redemption platform by working with IT and Engineering teams.

• Work with team members and the Business Units to support new product launches.

• Improve processes supporting the product delivery workflow and infrastructure which will provide flexibility and scalable growth.

• Ensure processes are up-to-date and communicated to client's Internal and External customers through wiki and web pages.

What you need to succeed

• Cross-functional program management experience

• Ability to balance multiple projects simultaneously and drive to completion

• Thrives with challenges and the ability to creatively solve them

• Phenomenal communicator and collaborator across various business units and levels

• Quick learner and critical thinker

• Acrobat, Excel, Word, Power Point, Outlook, Slack, Visio or other workflow diagram software.

• Bachelor's Degree and 3+ years of equivalent practical experience

• Job details