Business Process Analyst III

Aflac Columbus , GA 31914

Posted 6 months ago

Spread Your Wings

We are the Duck. We inspire and are inspired, listen and respond, empower our people, give back to our community and, most importantly, celebrate every success along the way. We do it all The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized by Fortune magazine as one of the 100 Best Companies to Work For in America for 20 consecutive years, one of the Best Workplaces for Millennials in 2015 (the inaugural year of the award) and one of America's Most Admired Companies for 18 years.

Our business is about being there for people in need. So, ask yourself:

Are you the Duck? If so, there's a home and a flourishing career for you at Aflac.

The Company

Aflac Inc.

The Location

Columbus, GA

The Division

Info Technology

The Opportunity

Business Process Analyst III

Job Summary

Assists with planning, organizing, and implementing project plans or process improvement events to include defining, measuring, analyzing and improving processes owned by various business units with minimal guidance; participates in root cause analysis to recommend quality/service enhancements or other appropriate actions to improve productivity for the business units; uses knowledge of processes and partnership with project team to effectively address the customer's needs and initiates timely action to meet them; discusses process flows and identifies process bottlenecks; participates in peer reviews; provides input from the perspective of cross-departmental functions

Principal Duties & Responsibilities

To support process improvement events or projects, maps current business processes to provide a foundation for defining business activities with minimal guidance; creates recommended future state process maps from which procedures, models, and operational processes are developed; develops, writes and communicates accurate project deliverables, including but not limited to project charters, work breakdown structure, quantitative impact of process change, use case scenarios, communication plans, risk mitigation plans, quality plans, issues/concerns logs, project checklists, process models, implementation plans, transition plans, and other models or outputs derived from Six Sigma/Lean tools and customer discussions; ensures that appropriate analysis is applied to business unit issues in an effort to provide the best resolution and to satisfy our internal and external customers; houses all project deliverables in central repository

Assists with managing the processes leading to the completion of a project charter to include conducting a preliminary assessment of business unit needs supporting the business objectives and goals; recommends and monitors development and implementation to ensure that projects support strategic goals, meet the functional need of the business unit, and are integrated smoothly into the environment within time, budget, resource commitment, and standards maintained on all project activities; manages business unit expectations of initiatives and projects; attends all assigned project meetings to assure appropriate capturing and communication of requirements/decisions and progress; participates in peer review sessions

Assists business consultants, project managers, and contractors with system/process reviews and documentation, to include creation of process flows, business rules, and capturing decisions made during various discussions; assists with vendor selection to support implementation of new processes; creates specific reporting tools/methods to capture and track critical success factors/business goals on all projects before project implementation; provides/discusses analysis of those reports to management concerning key metrics to include recommendations on how to implement suggested procedural improvements; provides input from the perspective of cross-departmental functions

Ensures that all changes in the processes/procedures, including new system implementation and/or upgrades are documented and communicated to the business unit and other affected departments before project implementation, to include train the trainer sessions as necessary

Maintains and keeps all records related to projects, such as scope change control documentation, cost-change control documentation, transition plans, and revised requirement and process flow documents; works with project manager to notify and involve mandatory department personnel in all projects, such as Internal Audit, Financial Control, and Privacy Departments

Some travel required

Performs other duties as assigned

Education & Experience

Bachelor's Degree and four years of related work experience in an analyst role performing business analysis, developing business requirements, using analysis techniques, writing technical and/or online documentation for end-users or an equivalent combination of education and experience

Experience in the insurance industry (preferred)

Job Knowledge & Skills

An understanding of business operations, requirements processes, business modeling concepts, and software development methodologies

Knowledge of the principles, techniques, and methodology of project management, quality management, and change management

Excellent presentation, oral, written, and interpersonal communication and team facilitation skills to effectively interact and negotiate with senior management, internal and external customers, and persuade, market, and sell new ideas; ability to synthesize and decide best communication approaches for technical issues and information

Strong analytical skills to interpret and adapt known methods, system procedures, or operating concepts to new situations

Ability to adapt to a dynamic, rapidly changing business and technical environment

Ability to work well with people from many different disciplines with varying degrees of technical experience

Ability to participate on multiple teams at one time, while maintaining a high level of customer service and focus on commitments

Ability to document systematic and manual operations procedures in both technical and user friendly language

Ability to apply statistical and other research methods into systems issues and product as required

Proven ability to review complex data and derive summary conclusions

Ability to work efficiently under conditions of multiple deadlines and changing priorities to produce a large volume of high quality material with meticulous attention to detail

Advanced Microsoft Excel, Word, PowerPoint and Visio

Intermediate Livelink, and Business Objects

Advanced Business Processes

Advanced Business Case Preparation

Advanced Business Cost Benefit Analysis

Advanced Business Definition Requirements

Core Competencies

Action Oriented, Customer Focus, Adaptability, Listening, Ethics and Values, Integrity and Trust

Functional Competencies

Decision Quality, Functional/Technical Skills, Informing, Planning, Problem Solving, Time Management, Written Communications

The Benefits

Aflac is known for treating our employees exceptionally well. As one of the leaders in the insurance industry, we're able to offer one of the most comprehensive health benefits packages available in corporate America, including free coverage from one of our pioneering insurance products, the Aflac Cancer policy. Our employees also enjoy a host of other benefits, including advancement opportunities, opportunities for continued education and professional development, merit increases and performance bonuses, profit-sharing 401(k), stock purchase plans, and many more.



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