Fidelity Information Services Norcross , GA 30071
GENERAL DUTIES & RESPONSIBILITIES
Plans, performs and implements process improvement initiatives, e.g., ISO, Lean or Six Sigma.
Responsible for most complex business and systems process analysis, design and simulation.
Diagrams and evaluates existing processes.
Organizes, leads and facilitates cross-functional project teams.
Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.
Recommends and facilitates quality improvement efforts.
Collects data to identify root cause of problems.
Measures performance against process requirements.
Aligns improvement to performance shortfalls.
Provides consultation on the use of re-engineering techniques to improve process performance and product quality.
May deliver presentations and training courses including measurement, analysis, improvement and control.
Surveys and analyzes best practices for techniques and processes.
May lead re-engineering team and act as project manager.
Communicates team progress.
Performs cost and benefit analyses.
Other related duties assigned as needed.
Bachelor's degree in business administration, finance, computer science or information systems or the equivalent combination of education, training, or work experience.
GENERAL KNOWLEDGE, SKILLS & ABILITIES
Broad knowledge of FIS' products and services, business practices and processes
Requires highest level understanding of organization's business systems and industry requirements
In-depth knowledge of financial services industry practices, regulations and processes
Basic knowledge of one or more end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development and conversion methodologies
Advanced knowledge of the tools, techniques and principles used in business process development, documentation and re-engineering
Advanced proficiency in at least one appropriate process methodology, e.g., ISO, Lean, Six Sigma
Proficiency in quality management methods, tools and technologies
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
Excellent training/presentation skills to educate the organization on new or updated processes
Willingness to shares relevant technical, process, and/or industry knowledge and expertise to other resources
Excellent analytical, decision-making, problem-solving, interpersonal, team-building, negotiation, conflict management and time management skills
Ability to persuade and influence others on the best approach to take
Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
Is resourceful and proactive in gathering information and sharing ideas
FIS JOB LEVEL DESCRIPTION
Developing level role. Moderate skills with high level of proficiency. Develops business process solutions that require moderate to complex analysis and research. Works on small to large, complex projects that require increased skill in business process analysis. Possesses knowledge in a specific business area. Works on one or more projects as a team member or occasionally as a project lead. Works under general supervision with latitude for independent judgment. May consult with senior peers on certain projects. Typically requires four or more years business process analysis/consulting experience.