The ideal candidate will support and enhance the effectiveness of Shoreview Special Operations processes through active involvement in the review and evaluation of important process tasks. In this role you'll support two bands of managers with data gathering and analysis as you hone your skills in Excel and PowerPoint. You'll go home feeling like you made a difference as you watch your process grow, develop and thrive. As a Business Process Analyst, you'll spend your day working directly with team leaders and operations managers; however, a strong candidate must have the ability to work autonomously and deliver high quality work with limited direction. Every day is an opportunity for you to help improve our processes and better serve our customers. Visit www.ally.com to learn more.
Review and approve key decision points in the Ally customer experience and/or within a specialized process.
Query and consolidate data requests in a timely fashion using SQL, Avaya, and other tools.
Perform both preventative and detective quality assessments and evaluate opportunities for root causes.
Manage and coordinate call center phone scheduling to ensure appropriate coverage throughout core business hours.
Create and facilitate training as needed.
The ability to provide analysis of trends and recommendations for improvement to the business
Identify and propose projects and initiatives for consideration to management
Drive process improvement and efficiencies
Complete regular monthly tasks on behalf of the entire SOO including but not limited to logs, account reviews, analysis
Mentor, train, and advise new employees.
Meet and exceed objectives provided by leadership. KPIs may include, but are not limited to, data timeliness and accuracy, review/decision timeliness, and process and project level success measures.
Work evenings and weekends when required.
Limited direct management of people.
Miscellaneous duties as assigned.
Associate / Bachelor's degree in business related discipline is preferred; however, 4 + years in financial services industry may be used as a proxy.
Prior leadership and data analysis experience is preferred but education or experience may be used as a proxy.
Basic understanding of quality tools and methodologies required.
Discretion & strong ability to multi-task required.
Strong change management, time management, and multi-tasking skills required.
Strong organization skills required in order to manage projects, timetables and implementations
Product knowledge and process improvement skills needed.
Strong written & oral communication skills needed.
Familiarity with company policies & procedures and the broader auto finance industry required.
Strong decision making skills required.
Working knowledge of basic business software such as Excel, PowerPoint, Word, and SQL
Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.
Business Unit/Enterprise Function Description
Ally Insuranceis a leading provider of automobile-related insurance, vehicle maintenance and reinsurance products, and services for automobile dealers and their customers. The business focuses on developing and maintaining robust and lasting relationships developed directly with our dealers. By partnering with them, we are best able to offer them comprehensive solutions for their business, and valuable products and services to consumers.
The business offers vehicle service and maintenance contracts, including our flagship, industry leading product, Ally Premier Protection which is available for new and used vehicles of virtually all makes and models, as well as other ancillary F-I products, such as our GAP and Tire - Wheel products. Ally Insurance also services the insurance needs of our dealers' businesses by offering dealer inventory insurance, and liability and property protection, as well as provides training and consultative services to help their business' succeed.
Total Rewards Information
Ally's compensation program offers market-competitive base pay and bonus pay potential based on achieving personal and company goals. Plus, we have a flexible paid time-off program with an emphasis on work-life balance.
Ally offers a variety of benefits to protect your health and well-being, provide financial security and balance your work-life needs including:
Industry-leading 401K Retirement Savings Plan including Matching and Company Contributions
Comprehensive wellness program with financial incentives designed to help you achieve your best health
Flexible health insurance options including dental and vision
Pre-tax Health Savings Account with generous employer contributions
Pre-tax dependent care and commuter benefits
Other work-life integration benefits including Paid Parental & Caregiver Leave, Adoption Assistance, Back-up Child & Adult/Elder Care, Child Care Discounts, Tuition Reimbursement, LifeMatters Employee Assistance Program, Weight Watchers and other employee discount programs
Ally is an Equal Opportunity EmployerWe extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled