Business Procedures Consultant II

Metlife, Inc. New York , NY 10007

Posted 6 months ago

Job Location: New York, NY

Role Value Proposition:

In Legal Affairs, we strive to attract, develop and retain diverse talent with the potential to be future leaders of our department and of MetLife as a whole. We seek legal and compliance professionals who demonstrate high intellectual capacity to understand complex matters facing our company, combined with strong leadership competencies to motivate and inspire higher performance by all our professionals. We take an active role in developing the skills of our talent and guiding their professional growth. By promoting skill development and career advancement for our professionals we are better positioned to serve our internal business partners and to help achieve MetLifes vision of becoming a world-class leader in the insurance, retirement savings and employeebenefits industries

Under the direction of the Director of Library and Knowledge Services and in consultation with the IT Applications Manager, create and maintain effective Knowledge Management content and design elements for legal and administrative departments. Develop and perform quality control reviews and related data integrity tasks. Locate, organize and provide access to internal and external information resources. Assist with communication and training efforts related to KM, and manage project tasks and timelines.

Key Responsibilities:

  • Assist Director to gather requirements and develop specifications for knowledge management / document management solutions that provide information design, content and functionality to meet the needs of practice areas develop project timelines and implementations plans to facilitate the sharing of knowledge and information within the law department.

  • Participate in focus groups and interviews with Firm personnel to assess information needs and to identify new areas of opportunity for KM to solve business challenges. Communicate user needs effectively to IT personnel and work jointly to design and implement KM solutions. Collaborate with other departments enterprise wide to determine and execute efficient workflows.

  • Stay current with KM trends in law and other industries, and with practice areas and business challenges and issues. Perform research to stay abreast of KM products and practices.

  • Develop instructional programs and documentation and deliver training on KM through a variety of media formats tailored to an audience of various sizes and skill levels.

  • Manage the classification, organization, and online access to various information resources from internal and external sources to ensure consistent taxonomies across platforms. Create and monitor metrics, usage reports and other measurements to evaluate effectiveness of information platforms and content.

  • Create and maintain legal practice groups intranet content to ensure that it is up-to-date and relevant, and provide training and support as needed.

Essential Business Experience and

Technical Skills:


  • Minimum of 3 years of experience in a law firm Knowledge Management role, library, business development, legal practice, or related discipline

  • Proven record of accomplishments in KM, information or library science.

  • Advanced internet research skills, including knowledge of Lexis, Westlaw or other online legal databases.

  • Knowledge of KM goals, practices and products.

  • Understanding of the legal profession, including a basic knowledge of litigation and transactional practices.

  • Proven expertise in consensus, collaboration building and facilitation skills.

  • Strong client service attitude.

  • Innovative and creative thinker.

  • Strong problem solving and analytical skills.

  • Highly developed organizational skills.

  • Polished presentation and interpersonal skills, for working with attorneys and staff.

  • Ability to work with a minimum of supervision, and to follow up and follow through despite tight deadlines and multiple responsibilities.

  • Knowledge of Word, Excel, PowerPoint, SharePoint and document management systems.

  • Familiarity with enterprise search software desired.

  • Elementary knowledge of graphical user interfaces and legal research.


  • Masters in Information Science or comparable Masters degree



Business Category:

Legal Operations

Number of Openings:

At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

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Business Procedures Consultant II

Metlife, Inc.