Working under direct supervision, provides routine day-to-day business operations and technology support to multiple lines of business in an office. Responsible for processing and managing requests for all account related hardware, software and system access related to onboarding, offboarding, equipment life cycle and employee technology.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Processes and manages all Hardware, Software and System access requests related to Onboarding, Offboarding and Equipment lifecycle
Primary contact for end user equipment, systems ordering and system access
Provides end user support for all technology applications and systems
Monitors, manages and audits technology asset inventory
Monitors monthly expenses related to telecommunications and related applications
Develops and manages supporting documentation and quick reference guides related to technology hardware, software and system access
Supports deployments, migrations and implementations of new technology systems
Interacts with internal customers, acting as a liaison between business and technology areas
Works closely with Sr. Business Analyst on a variety of activities that support the operational administration of the account
Vendor Relationship/Billing Management
Wireless Device, User, Cost Control and System Licensing, Participation, User and Cost Control Applications
Systems Management, Optimization, and Support (Forms, CMMS, Device loads, Webex)
Other duties as assigned.
No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. May lead project teams and/or plan and supervise assignments of lower level employees.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
High school diploma or general education degree (GED) with a minimum of two years of related experience and/or training.
Associate's degree or higher in the field of Statistics or equivalent business field preferred.
CERTIFICATES and/or LICENSES
Ability to develop draft work scripts, methods of procedure, and standard operating procedures.
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
OTHER SKILLS and ABILITIES
Supreme Organizational Skills
Excellent Time Management
Engaging Interpersonal Skills
Process Documentation/Business Writing
Ability to Work in a Team Environment
Training Content Creation
High-Level Technical Aptitude and Experience
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
CB Richard Ellis