Business Operations Specialist III
Location: Sunnyvale, CA
Duration: 1 year
Client is proud to provide services to billions of Internet users around the world. While currently there are over 3 billion Internet users globally, more than 4 billion people are still not connected to the Internet and have not experienced the wonderful things that the Internet can bring to their lives.
Ensuring quality internet access is foundational to serving the Next Billion Users (NBU), and Client Station is our platform for increasing access via high-quality, free public WiFi. Launched in 2016, Client Station is currently live in five countries (India, Mexico, Thailand, Nigeria, Indonesia), with ambitions to scale rapidly to bring high-quality WiFi access to more people. As NBU Products and Platforms grow the Operations team will be accountable for managing the day to day operations of the business.
As a Business Operations Specialist you will be responsible for operating the partner facing aspects of our business. You will work with cross-functional teams including Business Development, Strategy & Operations, Marketing, Product Management, Legal, Finance and Engineering. Your core responsibility will be to manage client's Global reward coupon supply program. This includes designing a manual workflow for coupon ingestion, monitoring and ordering. Daily monitoring of coupon use and alert partners and internal teams when inventory is low. Work closely with the Business Operations Manager, Product and Engineering, to support the design, implementation and management of a scalable coupon management system. Where bandwidth is available, you will support additional aspects of the Business Operations functions such as systems configuration, revenue reporting and supplier payments.
Manage client's reward coupon supply program by designing a manual workflow for coupon ingestion, monitoring and ordering
Communicate with external partners to order additional coupons and ensure partner satisfaction
Support initiatives to improve governance around Partner operational processes and systems
Manage monthly Partner payment calculations and payment delivery
Drive structured, recurring reviews of business metrics against stated objectives, with external Partners
Work with cross-functional teams including Business Development, Strategy & Operations, Marketing, Product Management, Legal, Finance and Engineering
BA/BS degree or minimum 5 years' experience, with at least 2-3 years in a product or sales operations role
Experience working at a Technology company
Hands-on SQL, Microsoft Excel and Google Sheets experience
Management consulting or Finance/Accounting background
Systems integration experience - Advertising industry knowledge
Demonstrated ability to lead and manage large cross functional working groups
Revenue Operations/Yield Manager or Inventory Manager role titles
As an equal opportunity employer, ICONMA prides itself on creating an employment
environment that supports and encourages the abilities of all persons regardless of race,
color, gender, age, sexual orientation, citizenship, or disability.