Business Operations Program Manager

CB Richard Ellis Sunnyvale , CA 94085

Posted 2 months ago


This role is responsible for supporting the client Business operations 'BizOps' business managers on a variety of projects including QBR cadence, strategic initiatives, resource planning, charter development, and communication. This person will work with program managers across the team to gather project status updates, build communication slides for project and portfolio status and other related communications.

The BizOps Associate Program Manager provides advisory services for the team and this role will build templates to support the standardization of project management methodologies. Auditing project phases and artifacts across our strategic initiatives, as well as monitoring the project intake log will be an important part of this role.

Key Responsibilities:

  • Maintaining and monitoring project milestone views, project intake log, project artifacts and Program management communication site.

  • Organizing content with content editors for monthly project status and business value updates.

  • Documenting and following up on important actions and decisions from meetings.

  • Preparing necessary presentation materials for meetings.

  • Ensuring project artifacts are completed and approved between project phases.

  • Develop procedure and template material for project management. methodology.

  • Providing administrative support as needed for quarterly business reviews- QBRs

  • Responsible for selecting vendors (contractors, architects and engineers) to work on their data center

construction projects. As a part of operations lead responsibilities will be to conduct QBRs with the vendors to ensure that they are fulfilling their contractual obligations.

  • Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.

  • Chair and facilitate meetings where appropriate and distribute minutes to all project team members.

  • Create a PgM calendar for tracking key activities across project groups in smartsheets


No formal supervisory responsibilities in this position.

Manages 3rd party project delivery resources/team (typically smaller

team). Responsible for tracking performance and motivating team



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Bachelor's degree (BA/BS/BEng/BArch) from College or University and/or equivalent related experience. Strong financial analysis skills is a plus.

Prior project management experience is preferred.

  • Seven years experience in related field.

  • Exceptional verbal, written and presentation skills.

  • Competency in SmartSheets (Project mgmt. tool) or similar project management software

  • Ability to work effectively both independently and as part of a team.

  • Advanced competency in G-Suite applications, primarily Slides & Sheets.

  • Knowledge in project management methodologies and SDLC lifecycle.

  • Ability to work on tight deadlines.

  • Ability to work cross functionally with other departments to achieve goals.

  • Client-focused, collaborative and a team player

  • Proven track record managing multiple tasks in a fast-paced environment.


PMP (US and/or Canada) and LEED AP preferred or CMS certification.


Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.


Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.


Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires intermediate analytical and quantitative skills.


Intermediate skills with Microsoft Office Suite. Ability to read and understand architectural drawings. Working knowledge in MS Project is helpful. Knowledge of leases, contracts, and construction practices preferred.


Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

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Business Operations Program Manager

CB Richard Ellis