Business Operations Manager, Wavefront BU

Vmware, Inc. Austin , TX 78719

Posted 3 months ago

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Job Description

Business Operations Manager, Wavefront BU

Business Summary:
Cloud Management, Wavefront

Wavefront is a core component of VMware's leading-edge Cloud and Modern App solutions portfolio. Wavefront's SaaS delivered Observability Platform enables customers to carry out real-time monitoring of their production code, rapidly analyze and then act to reduce downtimes. Major SaaS companies and Digital Enterprises depend on Wavefront to deliver on their SLA commitments in a consistent fashion during full scale production.

The Wavefront Business Operations group is responsible for driving all operational aspects related to the business. Major focus areas include defining and tracking the overall business' goals and KPIS, enabling cross-functional collaboration, driving executional effectiveness across sales, marketing and product operations, carrying out business planning with Finance and acting as the key liaison with SaaS backend operations teams such as Deal Management, Order Management and Legal.

Job Role and Responsibility:

The current opening is for a Business Operations Manager who can function as the day to day lead and owner for all aspects related to SaaS backend operations that impact the Wavefront business.

  • Function as a subject matter expert on Wavefront's business model and unit economics

  • Work closely with SaaS Backend Operations teams and act as the day to day owner for all matters related to Order Management and Quote to Cash process

  • Develop expertise on Wavefront's usage tracker and billing systems.

  • Create and maintain operational dashboards related to customer usage and cost trends

  • Act as the lead for handling customer issues related to Order Management

  • Drive data quality, process and automation to improve operational efficiencies

Required Skills:

  • 3 - 5 years of experience in Business Operations, Sales Operations or Finance, preferably in Enterprise Software sales environment.

  • Ability to research, understand and explain complex business issues and analyzing business impacts.

  • Experience leading and driving processes, improving efficiency and on-time project completion.

  • Experience leading multiple projects simultaneously, recognizing and mitigating risks while proactively setting in place contingency plans

  • Experience working alongside software product and development teams, ensuring their delivery of milestones and checkpoints coincide

Preferred Skills:

  • Proven analytical mindset.

  • Attention to detail

  • Self-motivated with good time and project management skills

  • Excellent communication and interpersonal skills to interact with customers and cross- functional/cross-organizational teams within VMware

  • Experience using CRM applications; Salesforce.com a plus

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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