Business Operations Manager - Products

AFL provides industry-leading fiber optic products, conductor accessories and fittings, and related services across the globe. Our company was founded in 1984 with a single fiber optic cable and has grown to include every facet of the passive optical network, employing over 6,000 associates worldwide and consistently generating annual sales in excess of a billion-dollars. With our commitment to professional growth and employee development, let AFL "Connect" you to your next career opportunity!

What We Offer:

• A hybrid office schedule for qualifying employees

• Flexible time off policy

• 401K Company match (up to 4% - dollar for dollar)

• Professional development, training, and tuition reimbursement programs

• Excellent medical, dental, vision, and life insurance policy options

Job Summary

The Business Operations Manager is responsible for working closely with the Product Solutions LT, Product Solutions ELT, Finance, Human Resources, IT, and other functions critical to the success of the Product Solutions organization in developing actions and programs that support the execution of Product Solutions objectives and strategies. It acts as a cross-functional layer that ensures all departments are aligned and working together to execute the business plan. Business Operations focuses on the following categories:

Cross-functional: Map, align and document processes across all the various functions of the business and review them regularly for effectiveness and adaptation. Set and monitor departmental KPIs and metrics leading to the success of the organization.

Execution: Avoid functional silos. Achieves transparency across the organization.

Reporting: Gather and analyze data, develop action plans, and help drive and translate recommendations into results.

Transparency: Business Operations is neutral, non-biased and has the responsibility of serving the entire organization, sharing information across all functions so that they can focus on deliverables.

Communication: Regularly assess and analyze business operations to identify inefficiencies and improve internal communication ensuring all functions are constantly aware and aligned.

Responsibilities:

• Partners across the different functions to align on developing business models and cross-functional initiatives to drive long term business sustainability

• Manages, improves, and documents business and operational processes

• Collects data and support documentation for all Product's group initiatives and activities that can be culminated and presented to in various system platforms (Excel, PP, Sales Force, etc.)

• Administers and organizes day to day strategy and operational plans designed by Product's Executive Leadership

• Establishes an operational cadence within the organization to ensure it is running effectively and efficiently to meet goals and objectives

• Supports the leadership team in providing an accurate forecast

• Creates, manages, and maintains specific communications and cadences for all-hands meetings, QBRs, etc.

• Ensures shared responsibility of business objectives with focus on team development

• Administrates any company-wide tools or systems Business intelligence & analysis

• Gathers and analyzes data, develops action plan, and helps drive and translate recommendations into results for Product's Leadership team.

• Delivers executive level reporting as needed (including weekly, monthly, quarterly status reports) to manage risks and issues as well as improve team collaboration

• Defines, sets, and analyzes metrics to improve business performance and drive business actions

• Develops and tracks key KPIs across the product's organization to track strategic goals and accomplishments

• Runs organizational planning with all other functions to develop goals, objectives, and Wildly Important Goals (WIGs) and assist each function on tracking and analyzing outcome

• Builds the framework for the analysis behind business unit strategic decisions

• Identifies and implements new initiatives with key stakeholders to develop, champion, and launch new initiatives

• Implements and maintains resource management systems to effectively manage resource utilization

• With commercial leaders, analyzes SIP results and support in the development of next SIP

Personal Qualities

• Professional with leadership qualities; comfortable acting as a mentor and coach

• Detail oriented, analytical, and well organized

• Strong verbal and written communication skills; communicates with diplomacy and tact

• Autonomous, flexible, highly motivated, and driven by success

• Well-developed competencies in problem solving and results-oriented

Qualifications

• Bachelor's Degree Required

• Minimum of 5+ years in sales or business strategy, operations, and/or execution roles

• Ability to understand high-level strategies and translate them into system and process

• Strong planning, organization, communication, and problem-solving skills

• Strong Excel and PowerPoint skills required, Sales Force experience preferred

• Analytical skills with heavy emphasis on data and presentation management

• Ability to work in a fast-paced, self-directed work environment

• Must have experience working in a multi-cultural, multi-time zone organization

Working Conditions

• Hybrid office environment; occasional travel may be required to attend meetings, trainings or industry events