Business Operations Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Shift Days: Monday

• Friday

Shift Time: 08:00 - 04:30 pm.

What this job involves

This role primarily responsible for managing the business and administrative departments of an IFM operation in a manufacturing, research, development, and office environment. Scope includes management of financial and operations support departments. The role will ensure compliance, financial, and business support systems within the controlled environment of a Life Science high-end account. Managing and tracking customer relationship. The ideal candidate in this position will have a background in pharmaceutical, biotechnology, property care for multi-buildings campus. This role is responsible for designing and implementing strategic business programs, providing business leadership and support, and administering innovative and sustainable business processes. Responsible for delivering and improving contractual requirements as well as maintaining stable systems. This role requires a highly skilled cross functional individual with a proven track record of working in challenging environments. Finally, this role requires a strong level of expertise in analytical and communication areas.

Job Responsibilities

• Ensure client satisfaction with clients at all levels in the organization; demonstrate leadership, responsiveness and creativity.

• Develop and maintain a strategic plan for work flow, planning, and scheduling, in support of JLL and client objectives, with a focus on innovation and best practices and standardize work scheduling processes and procedures.

• Lead and manage a team of financial and customer service professionals.

• Manage and track budgets, conduct variance analysis, perform and meet budget forecasts.

• Ensure delivery of purchase orders and procurement are completed in a timely manner, and accurate payments to vendors meet contractual requirements.

• Communicate effectively and professionally with all stakeholders throughout t the organization, client, and vendor networks.

• Supervisory role involves people management, decision-making, root cause analysis, inspections and audit readiness, communication, management of planning/scheduling and assignment, drive overall improvement of productivity.

• Provide oversight, direction, and support the procurement team to ensure work can be scheduled in a timely manner to drive compliance with KPI requirements.

• Meet all standard operating procedures, codes, and regulations.

• Ensure consistent business support is compliant with service level agreement and ensure achievement of Key Performance Indicators.

• Perform additional job duties as requested.

Safety

• Identify risks to client facilities and eliminate downtime

• Implementation and management of the computerized maintenance management systems in accordance with JLL and client expectations.

• Responsible for the adherence and compliance with all JLL work practices.

• Administer compliance with and reporting of applicable environmental health and safety programs

Training

• Develop training programs based on needs gathered through skills assessments and safety requirements

• Administer technical skills assessments and technical training program of procurement personnel

Other

• Conduct business assessments and produce documentation

• Support preparation of business operations driven documents, report and other deliverables.

• Assist JLL departments such as Communications, Finance, Human Resources, Sourcing, Human Experience, Program Management, and EHS, as needed.

Qualifications

• Undergraduate degree in business administration, finance, or related field, or field experience

• Minimum 10 years direct experience in operational, financial, and customer service.

• Strong technical knowledge of financial software, procurement systems, databases, Microsoft Office programs, etc.

• Business acumen including financial planning and analysis must be able to manage within budget and time constraints.

• Strong interpersonal skills, ability to communicate well in both oral and written reports

• Strong organization skills and collaborative management style

Location:

On-site

• Andover, MA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.