Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.
Business & Operations Manager, Auxiliary Business Services - Georgetown University Main Campus
The Business & Operations Manager serves as a liaison between Auxiliary Business Services, the Georgetown community, and business partners on and off Georgetown's campuses. He or she assists with operations and contract administration - to include ensuring that the terms and conditions of the contracts are followed and met from both the institution side and the vendor's side. Managing of ABS contracts also requires measuring performance relative to overall program execution, food and beverage quality, customer experience, and facilities maintenance/upkeep. The Business & Operations Manager also serves as the GOCard Office Coordinator, working with the UIS GOCard Team and assisting with the administration of student meal plans; and assisting students and the others in the GU community with financial transactions related to their GOCard accounts.
Reporting to the Associate Director of Business and Operations, the Business & Operations Manager has duties that include but are not limited to:
Daily Operations and Customer Experience
Visits and walks through business operations as needed to interact with customers and assess the overall success of the operation.
Supports the department as the liaison for certain meetings bringing back information to others in Aux Services and information for the business operation contractors (e.g., Medstar monthly construction meetings, summer planning meetings, NSO coordination meetings, emergency management meetings, sustainability efforts).
Manages and coordinates special events with corporate sponsors and the GU community.
Actively seeks feedback with individual students, committees, and student organizations, as well as with faculty, staff, and key stakeholders -all toward looking at ways to improve the customer experience, drive satisfaction, and increase revenue.
Continually reviews contracts to ensure the terms and conditions are being met by GU and by the vendors.
Provides assistance in planning around important contract dates and deadlines.
Supports vendor relationships and serves as the front line liaison between vendors and GU for smooth operations.
Assists in the internal contract management system.
Annual equipment inventory and asset tracking for all food locations, hotel, print center, etc.
Assists in connections between the parties as necessary to support the mission and goals of vendors and GU when policies, programs, and/or people change.
Assists with meal plan management to include adjustments as necessary on students' accounts via Banner and configurations via BlackBoard Transact.
Process GOCard deposit requests, as necessary.
Collect, schedule and prepare regular deposits received from the GOCard VTS machines.
Marketing, Communications, and Promotions
Executes the marketing strategy with each vendor on campus. Makes sure that all of the messaging is cohesive and within the greater ABS guidelines, as well as meeting GU and visual identity standards.
Assists with campus events and represents ABS department.
Updates the Auxiliary Business Services website and social media platforms.
Continually monitors vendor and student social media for potential issues and wins.
Coordinates articles and media coverage for trade publications, alumni magazine, DC papers and local publications with vendors and campus communications office.
Drives revenue for GU through marketing implementation.
Assumes key role in NSO weekend, Move-In Day, Graduation, OA Orientation, homecoming (at times), Weeks of Welcome.
Manages free product from contracts distributing to student groups per guidelines.
Manages in-kind donations from Coke per guidelines coordinating details and logistics accordingly.
Bachelor's degree in business, culinary arts, hospitality management or equivalent experience
At least 5 years of retail or customer service experience, management experience preferred
3 years in engagement and outreach at an educational institution preferred
Contract management and administration experience preferred
Customer service focus with hospitality as a core interest, as well as orientation for detail and solutions
Ability to work as part of a team, as well as to prioritize and exercise flexibility during shifting priorities
Ability to communicate and interact with constituents from various levels across an organization
Ability to make smart decisions quickly, to work under stress in a variety of situations, and to remain calm and professional at all times
Proficiency with Microsoft Office, Google Apps and social media platforms
Workday, Blackboard and Banner systems experience preferred
Availability and willingness to work long and/or weekend hours during peak business period, during evening hours as events may require, and from home during university-designated inclement weather and/or closure
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Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.
Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.
Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at https://benefits.georgetown.edu or view the online interactive benefits guide for more information.