TITLE: Business Operations/Intelligence Analyst
LOCATION: Belgrade, RS
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with approximately 29,000 employees and does business in 180 countries.
This is an opportunity to join a dynamic Company within the Services Sales Organization, supporting the Retail division. Our division provides first-rate services to the world's top retailers, enabled by deep field experience and leading-edge technology.
As the Business Operations and Intelligence Analyst, you will help build the future of retail services sales operations. You will be an integral part of a global sales team that needs your drive and initiative to shift from a consultative sales model to a direct sales model that drives new business for NCR.
You will help enable that shift by building crisp sales dashboards/reports, developing targeted customer intelligence, capturing efficiency gains for the salesforce, and by always pulling out insight to target key challenges and opportunities. Further detail below:
Drive business operations excellence to guide decision making
Track sales opportunities from inception to close, ensuring high degree of accuracy in value, timing, and description
Summarize sales funnel sufficiency to the salesperson level in near real-time to enable decision makers to course correct if needed or scale best practices
Examine data to determine opportunities for better upsell/cross-sell of services (i.e., ensure sales reps are including services sales in all potential opportunities)
Develop simple dashboards to drive day-to-day decision making
Build methods/processes to rigorously sense check and refine findings
Automate routine tasks (via salesforce.com, repeatable queries, etc.)
Develop customer intelligence engine to increase customer conversion rate
Locate and leverage data sources to provide customer intelligence (e.g., news queries, IHL, Gartner)
Create analyses to understand where we can expand our sales to major customers
Drive salesforce response to customer surveys; leverage customer feedback to ensure happy customers and more sales opportunities
Educate Services Sales team on customer context before major meetings
Support everyday processes to boost productivity of sales team
Process quotes, new customer registrations, and any other sales tasks
Track actions and follow-through on salesforce commitments
Seek out opportunities to support assigned salespeople
What about the team you'll be working with?
You will work closely with a small team of other business operations colleagues in Serbia, as well as several strategy, business operations, and analytics teammates in the US. You'll also work directly with our global salesforce, with a particular focus on several regions of the world.
Our work environment is fun, fast paced, and challenging. We seek the development of everyone on our team, and we enable individuals to thrive. We do not emphasize hierarchy; everyone is asked and expected to voice his/her opinion. We seek to be a team through-and-through, regardless of what part of the world we sit in.
Education and experience requirements
The ideal candidate will love developing and sustaining process excellence, interacting with the sales force, and engaging on strategy for our customers
Self-starter with passion for launching new systems & processes
Detail orientation required to fact-check own and others' work
Confidence to engage with salesforce and challenge team members when needed
Sales / sales support experience a bonus
Bachelor's degree required
2 years experience working in an analytical role
Strong English language skills a must because of volume of written and verbal communication required
Strong data/quantitative computer experience (e.g., excel, SQL, MS Access)
Reporting/dashboard Salesforce experience (or strong interest)
Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.
Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.