Business Operations Development Manager

Vmware, Inc. Boston , MA 02298

Posted 2 months ago

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Job Description

Business Summary:

VMware accelerates digital transformation through a software-defined approach to business and IT. The trusted platform provider of choice for more than 500,000 customers globally, VMware is the pioneer in virtualization and an innovator in cloud and business mobility. A proven leader, VMware allows customers to run, manage, connect and secure applications across clouds and devices in a common operating environment.

Our team of 20,000+ people working in 50+ locations worldwide is committed to building a community where great people want to work long term by living our values of passion, innovation, execution, teamwork, active learning and giving back. If you are ready to accelerate, innovate and lead, join us as we challenge constraints and problem solve for tomorrow today.

The Business Operations team is responsible for supporting the CloudHealth by VMware Revenue team to deliver best-in-class BI, Data, and Analytic services to the business unit. The Team handles the day to day business operations including planning, performance reporting, process and policy standardization, people programs and communications.

In this role, you will be visible to executives, results-driven, and user-focused, transforming our business systems to enable the CloudHealth Business Unit to continue to scale. You will lead change for our business systems capabilities, including pricing, packaging, configuration, billing, payments, metrics, dashboard analytics, and subscription lifecycle management.

Job Role and Responsibility:

  • Lead and manage highly talented 4-6+ individual contributors with varying degree of experience

  • Develop, champion and execute our back-office vision, strategy and roadmap in support of organizations goals and objectives

  • Identify new opportunities and improvements to SaaS back-office platform leveraging competitive analysis, leading SaaS practices, and customer/market research

  • Collaborate with business stakeholders, user experience, application developers and engineering teams during discovery to assess value, usability and feasibility of feature requests

  • Translate business requirements to SaaS to end-to-end offer to cash solution capability based on back office systems

  • Develop short, mid and long-term SaaS commerce and back-office capability roadmap in partnership with business stakeholders

  • Engage with multiple business stakeholders to ensure requirements and stories are assembled

  • Write clear, concise documentation of planned and delivered features

  • Help translate requirements and stories into IT and engineering specifications alongside business operations analysts and application developers

  • Independently drive agreement on requirements and directions

  • Act as the SaaS back-office champion, evangelizing the vision effectively to senior-level partners

  • Navigate career development and growth of your team members

  • Recruit and retain top talent engineers

  • Evaluate performance of the engineers and provide regular feedback

Required Skills:

  • 5+ years working in the software industry with at least the last 2+ years' experience in managing top notch software development teams

  • Expertise in Quote to Cash business processes including quotes, orders, contracts, rate plans, usage mediation & rating, and invoicing

  • Experience developing end-to-end capability by integrating different Salesforce and non-Salesforce solutions

  • Experience with Offer setup, Subscription Management, billing, pricing, analytics, and monitoring preferred

  • Experience operating in an agile scrum methodology

  • BA/BS in Computer Science, Computer Engineering or equivalent experience; MBA preferred

This job opportunity is not eligible for employment-based immigration sponsorship by VMware.

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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Business Operations Development Manager

Vmware, Inc.