Business Operations

Coalition San Francisco , CA 94118

Posted 3 months ago

About Us

Coalition was founded by repeat entrepreneurs, Joshua Motta (Cloudflare) and John Hering (Lookout), with a mission to solve cyber risk. We believe that cyber risk is among the most pervasive risks facing society, and we've built the first holistic solution to it by combining free cyber security tools to help prevent loss, expert response to mitigate it, and up to $10M of insurance coverage to recover from it. Our technology platform encompasses insurance, threat intelligence, patch and vulnerability scanning, DDoS mitigation, ransomware protection, and more. Coalition's team of engineers, data scientists, security researchers, incident responders, and insurance personnel protect customers before, during, and after cyber incidents. Our insurance products are backed by Swiss Re, one of the world's largest (re)insurers, and Argo Group. Our customers are in every industry, and all across the US. We are based in San Francisco, although you'll find some of our team in more exotic places.

If you enjoy solving problems at scale (with lots riding on it) we hope you'll consider joining us.

About the role

Business Operations works across all business teams at Coalition to drive and enable growth of the business. We lead mission critical, cross-functional efforts, deliver objective analysis and insights, and execute on strategic initiatives. You'll have the opportunity to work on a wide range of tactical and strategic projects that are critical to the operations and long term growth of Coalition.

The role requires someone who can work on fast-paced, cross-functional projects across our five core business teams: sales, partnerships, customer success, risk engineering, and claims. This will include everything from sales ops and analytics to help scale our sales team to funnel analytics to improve customer conversion to identifying opportunities to improve our loss ratio. This requires someone who is highly analytical and strategic, approaches problems in a structured manner, and is comfortable with ambiguity.

Accordingly, we are looking for a highly talented individual who thrives in a fast-paced, high growth environment to join our team. Candidates should have excelled in a start-up environment or demonstrated top quartile performance in a management consulting, investment banking, or private equity environment. We're looking for a proactive individual who takes ownership over initiatives and drives execution.


  • Lead complex and time-critical projects by quickly understanding context and developing an analytical framework that leads to a prioritized approach for resolution

  • Synthesize data to identify KPIs and trends that translate into actionable insights

  • Execute advanced analytics / modeling (e.g., bottoms-up operating models, pricing)

  • Drive market research and analyses

  • Help diligence, negotiate, and execute transactions (e.g., vendors, partners, M&A)

  • Effectively collaborate and communicate results and insights with cross-functional teams


We're not rigid about credentials, but here's what we're looking for:

  • Bachelor's degree. MBAs and those with advanced degrees are welcome to apply too.

  • 3+ years of relevant work experience

  • Demonstrated problem solving and project management abilities combined with impeccable business judgment. Experience executing strategic and operational initiatives

  • Strong analytical, financial modeling and presentation skills

  • Ability to distill complex issues into structured frameworks and action plans

  • Ability to thrive in an ambiguous environment with a high degree of autonomy

  • Excellent interpersonal and communication skills to formulate and articulate contractual, technical, financial, and value points with partners and internal Coalition teams

  • Self-directed and self-motivated; excellent communicator and collaborator

Bonus points

  • Experience with SQL and Looker

  • Understanding of the insurance and/or cybersecurity industries


  • We have lots of them. Check them out at


San Francisco preferred, though qualified remote candidates are encouraged to apply. We are a semi-distributed team, with majority in San Francisco, using Slack, Confluence, Google Suite, and more for development and communication.

Coalition is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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