The Business Operations Analyst Role is responsible for managing several programs that are critical to the success of Direct Sales, the National Sales Partner, and National Accounts Sales Channels, Customer Retention, and DISH Movers. This represents 75% of customer acquisition at DISH, as well retention and movers. This is a role with great responsibility and a huge opportunity for growth.
The Analyst will be responsible for ad hoc and recurring report creation and analysis for the channels named above. This duty will include partnering with internal teams that maintain our operational sales data and use standard reporting tools (Tableau, Excel, SQL) to access and compile data.
The ideal individual for this role can think critically, learn quickly, and be able to combine data analytics with business acumen.
Job Duties and Responsibilities
Read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments
Prepare, produce, and validate daily, weekly, and monthly reports specifically to measure, monitor, and alert the business in cases of unforeseen spikes, dips, trend changes
Creation of formal and informal communications to all levels of a Fortune 200 Sales Department
Identifying opportunities for improving existing business processes and implementation of change
Perform special projects, research, analysis, and presentations at the request of senior Dish Network leadership
Ability to partner with multliple business units to provide a deep technical understanding of the data that drives performance
Skills - Experience and Requirements
Locate and weave together data sources, validate the accuracy of the data, and build reporting for all levels of management within sales and retention.
Design and implement reporting alerts to monitor for unforeseen spikes, dips, or trend changes in key business metrics
Analyze and interpret trends in metrics to make recommendations for business improvement
Define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments
Collaborate with multiple business units to provide a deep technical understanding of the data that drives performance
Perform special projects, research, analysis, and presentations at the request of senior DISH leadership
Manage a heavily-utilized Tableau Server site
BA/BS in a business or STEM field (information systems, math, finance, accounting) or comparable experience
Proven initiative; motivated self-starter with 'can-do attitude
Tableau and SQL skills preferred; Python and/or R experience a plus
Strong analytical thinking and problem-solving skills; familiar with relational database concepts
Attention to detail
Excellent communication, presentation, and documentation skills
Ready and excited to learn and continue to develop professional talents and skills that will enable growth into future positions within the organization
Dish Network Corporation