Business Operations Analyst (Nyc)

Unified Social Operating Platform New York , NY 10007

Posted 5 months ago

About Unified

Unified is a leading provider of social advertising services and solutions powered by data and technology. Our proprietary technology is designed to change the business of social by helping brands achieve unprecedented social marketing results. Unified provides expert Managed and Professional Services super-charged by innovative operations and insights platforms, as well as cutting-edge Data Management and Audience Insights solutions. With a range of offerings, we are able to create custom solutions for our clients, tailored to their needs and goals. Headquartered in New York City and with offices in Los Angeles and Atlanta, Unified has managed over $5B in social advertising data for the world's largest brands and agencies and run more than $1B in social advertising campaigns.

For the last four years, Unified has been recognized by AdAge and Crain's as one of the "Best Places To Work". For more information, visit or follow @Unified on Twitter. Unified is an equal opportunity employer.

Some organizations don't invest in people and systems to enable workflow automation and process management, Unified is not one of those organizations. We are looking for a motivated and dedicated Business Operations Analyst to help us support our Advertising Operations team. You have a knack for detail, are constantly curious, take an analytical approach and hungry to learn about social media advertising. You enjoying learning new processes, can get comfortable with them quickly and find areas for improvement.

You will be working directly with our Campaign Managers, Account Managers and Finance team to perform quality assurance on data prior to it entering our CRM system. You will be collaborating with an offshore team already up to speed on supporting the account managers by entering and adjusting order data. Business Operations Analysts also play a key role in confirming and preparing our data prior to it being released to the Finance team for invoicing. Through confirming and entering Advertising Operations data into our Salesforce Order Management System you will learn the organization workflows, build the ability to diagnose workflow deficiencies and gain the competencies necessary to adjust those organizational workflows.

Role and Responsibilities

  • Act as a Operations-facing subject matter expert on process, policy, and order related matters

  • Collaborate with Account Managers to Process Insertion Orders

  • Ensure Impeccable Data Quality in CRM for Advertising Operations team

  • Partner with Offshore team to refine Insertion Order workflow

  • Assist Finance on Advertising reconciliation during Monthly Close Process

  • Establish and implement best in class IO Processing best practices, which effectively supports our growth and customer base

  • Provide consultative guidance to Campaign and Account managers regarding IO structure and pricing creation of orders within CRM

  • Recommend and Implement Changes to internal Advertising Operations processes

  • Create and Maintain Advertising CRM Reporting Suite

  • Align and Build Training and support processes for Advertising Operations Team

  • Assist with Onboarding Advertising Operations users to CRM

  • Develop Customer Onboarding documentation for new Advertising customers with Advertising Operations and Finance


  • 4 year Bachelor's degree

  • Degree in an analytical or business related field preferred

  • 1+ years' experience in sales or operations analysis

  • Online advertising experience preferred

  • Experience with CRM system (Salesforce preferred)

  • Demonstrated problem solving ability

  • Strong interpersonal, organizational, communication and decision-making skills

  • Ability to manage multiple concurrent projects and drive initiatives in a cross-functional environment

  • Ability to work effectively within a team environment

  • Advanced Microsoft Excel skills

  • The ideal candidate will be passionate about working in a fast paced changing environment, interested in advertising and social media, intellectually curious, a fast learner, team player, and able to move quickly while keeping focused on high impact projects

  • Must be highly quantitative, driven, process and detail oriented

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Business Operations Analyst (Nyc)

Unified Social Operating Platform