Business Operations Analyst

NIC Inc. Columbia , SC 29209

Posted 5 months ago

South Carolina Interactive, LLC, a South Carolina-based subsidiary of eGovernment firm NIC (NASDAQ: EGOV), is seeking an enthusiastic and motivated candidate who thrives in a fast-paced environment to join our team as a Business Operations Analyst. This position encompasses responsibilities related to customer and partner relationship support, coordinating projects, and quality assurance. The ability to work closely with a small, close-knit team and the ability to take ownership are imperative.

Customer and Partner Relationship Support

  • Provide customer and partner support of services (Payment Processing, Web Site Content Management, and Custom Internet Applications)

  • Payment processing support for end user customers and state and local government partners

  • Research charge inquiries and provide explanations to customers and partners

  • Process and manage all payment disputes work with customers and financial institutions towards resolution

  • Initial set-up of subscription services: manage documentation and correspondence

  • Work within framework of strategic company business plan

  • Problem resolution, responds to inquiries and makes adjustments as necessary

  • Assist with responsibilities of Administrative Assistant (i.e. invoices and payments, collections)

  • Assist with special projects as assigned

Project Coordination

  • Enterprise Payment Processing Project Support and Management

  • Confers with the Project Manager to understand the scope of a project.

  • Support multiple software development projects and teams in their duties, tasks, responsibilities and functions.

  • Payment Services Financial Reconciliation

  • Coordination of documentation related to payment accounts and transactions

  • Contract documentation and compliance

  • Cost and Budget Analysis

  • Data entry for statistical reporting and analysis

  • Special projects as assigned

Quality Assurance

  • Verify quality standards and test procedures for software prototypes and evaluate software applications and enhancements for feasibility and functionality

  • Identify and document software defects, using a bug tracking system to report defects

  • Identify system performance issues and/or compatibility issues

  • Simulate an end user and seeks out problems they may encounter

  • Identify, analyze, and document problems with program function, output, user interface, or content

  • Test program modifications against user specifications

Requirements (Knowledge, Skills and Abilities)

  • Undergraduate degree in business or equivalent work experience in project support role, business analysis or administrative support and client relations

  • Team oriented, positive professional who enjoys working in a dynamic, flexible environment

  • Enjoy working independently and within small project teams

  • Ability to handle multiple tasks and deadlines with strong attention to detail

  • Commitment to accuracy and timeliness

  • Solid experience in Microsoft Excel and strong proficiency in budgeting skills

  • Strong verbal and written communication skills

  • Exceptional customer service and partner relations skills

  • Strong analytical, critical thinking and problem-solving skills

  • Ability to research and identify root cause of an issue

Benefits

  • Competitive compensation program

  • No-cost group medical/dental insurance

  • Stock purchase plan

  • Matching 401(k) contributions with 100% vesting

  • Disability insurance

  • Life insurance

  • Company wellness program

  • Casual and fun office environment

  • Paid State holidays and vacation

  • Tuition reimbursement

NIC is an Equal Opportunity Employer, to view our Equal Opportunity policy, visit http://www.egov.com/careers.


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Business Operations Analyst

NIC Inc.