Business Operations Analyst 5

Juniper Networks Westford , MA 01886

Posted 2 months ago

About the Position:

The Business Operations Analyst role will be responsible for the creation and maintenance of service focused dashboards & metrics. Will work with key service stakeholders to develop analytics which drive increased business performance.

The ideal candidate must be a team player, creative, inquisitive, enjoy learning about new technologies and business models, have an excellent work ethic and bring passion to their work. They should also possess excellent communication skills and be curious about how the business operates and how technology can change that.

Responsibilities:

Must have excellent written, oral communications, and interpersonal skills

Experience with data visualization and preparation tools (Tableau, Alteryx, SQL)

Good understanding of service business process and analytics within an SAP or SFDC environment.

Ensure all systems operate smoothly and align with our business objectives

Collaborate with external and internal stakeholders for changes and updates to published metrics and dashboards; propose enhancements as necessary

Minimum Qualifications:

Experience in Customer Success analytics

Good knowledge of services operations management

Experience with forecasting models

Experience with databases

The ability to interpret financial data

Possesses strong written and verbal communication skills

Demonstrates strong analytical skills

Demonstrates ability to work both independently and in a team environment

Able to prioritize and organize work duties accordingly

Bachelor's degree in Business or Finance

Preferred Qualifications:

Experience with Tableau and Alteryx

Advanced SQL skills

SFDC analytics experience

Other Information:

  • Relocation is not available for this position
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Business Operations Analyst 5

Juniper Networks