Business Office Manager

Pathway Senior Living Vernon Hills , IL 60061

Posted 2 months ago


Pathway Management, LLC (founded in 1997) is a privately held, Chicago-based company that is dedicated to changing the way society "THINKS" about aging and senior living. The company operates 24 senior living communities in Illinois, Michigan, Minnesota, and Wisconsin.

Pathway offers a dynamic, fast-paced work environment that challenges team members to see aging as a natural, vibrant, enriching part of life. Therefore, our team members infuse our communities with the energy, caring, and creativity needed to help our residents live a life of purpose, fulfillment, and celebration.

We are looking for a unique, talented Business Office Manager. If you dream about doing creating positive, memorable customer experiences, every day, providing human resources and accounting support to the executive director, and you are a mover and a shaker keep on reading.

As a Business Office Manager a typical day might include:

Create positive, memorable customer experiences, every day, through effective interaction and by following through on the position responsibilities. Will provide human resources and accounting support to the executive director, including assisting with recruitment, benefits communication, paperwork processing, compliance, orientation and new hire processing, accounts receivable & payables activities, and with creating a positive first impression for customers through front desk coverage.

If you are good at:

General Office:

Encourage, coach and support receptionists to inspire professional, compassionate performance to create memorable customer experiences.

Perform receptionist duties when necessary.

Proactively coordinate all supply orders, maintenance of office equipment, ensuring all equipment is in working order and facilitating repair when necessary.

Participate in the Manager on Duty program.

Human Resources:

Process payroll change forms as required for terminations, pay increases, leaves of absence, promotions, etc., in a timely manner.

Provide eligible team members with insurance related information and maintain accurate records of health, dental and life insurance coverage elections including distribution of enrollment applications, coverage changes, etc. Submit such documents to the support center office on a timely basis.

Process payroll in a timely fashion, ensuring all changes and policies are applied and followed.

Assist hiring managers to check references of job candidates, and coordinate drug screening and background checks for applicants.

Confirm proper licensure of all professional staff including LEAs, LPNs, and RNs.

Maintain accurate personnel records and files.

Conduct comprehensive orientation for all new team members.


Code invoices and obtains invoice approval from the executive director.

Prepare and make changes to New Vendor Forms.

Print monthly resident statements and deliver to residents and/or responsible party.

Collect monthly rents and charges and update system's A/R collection notes for the audit trail. Post to Yardi.

Batch and scan monthly checks.

Monitor A/R aging and collections efforts.

Review Health & Family Services (HFS) Monthly Pre-payment Report against the monthly Resident Charges Report printed from Yardi.

Minimum Requirements

To be the ideal Business Office Manager for this role:

Previous 2-5 years of experience working in an office environment, with some bookkeeping knowledge and previous experience in payroll or human resources, highly preferred.

Must use imagination and creativity to motivate self and others.

High school graduate or equivalent.

Must be inspired to serve the needs of customers.

Proficient computer skills and knowledge of various computer software programs.

Pathways operating approach is so unique and so deeply ingrained in our culture that we call it VIVA! VIVA! takes a whole new approach that focuses on resident wellness, abilities, and person-centered care. We are currently seeking highly skilled, enthusiastic team members with the passion, dedication, and creativity to provide positive, memorable experiences for our residents every day.

We offer a generous benefits package including competitive salary, 401K plan with employer matching, comprehensive medical, dental and vision insurance and paid time off.

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Business Office Manager

Pathway Senior Living