Business Office Manager

JOB SUMMARY: The Business Office Manager (BOM) is responsible for ensuring the locations business office functions, as well as the processes and procedures are developed and implemented in an efficient and timely manner and in compliance with all applicable laws, rules and regulations.

In addition, this position acts as the main point of contact in reviewing and resolving problems that may arise in any of these areas. The BOM will also provide all areas of supervision for assigned employees and volunteer staff.

Qualifications

REQUIRED EDUCATION & EXPERIENCE:

Must have a high school diploma or equivalent

Associate degree preferred in business, office management or related field

Must have two (2) years of experience in office procedures with medical billing, human resources or finance experience preferred

Must be at least 18 years of age

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

Must have strong office management and communication skills

Must have the ability to establish and maintain effective working relationships

Must have the ability to meet the public and staff as a positive, friendly and professional representative of Bristol Hospice

Must have effective social interaction, communication and organizational skills as well as the ability to perform a variety of tasks efficiently

Must be proficient in Microsoft Office Programs including Word and Excel

Must have the ability to learn new software programs quickly and efficiently

OTHER REQUIREMENTS:

May occasionally be required to travel by plane

Must be flexible in work hours

ESSENTIAL JOB FUNCTIONS:

Manage all business office functions for the locations

Maintain confidentiality of patient information

Ensure that medical records are accurate, maintained and kept up to date in accordance with regulations of Medicare and the Policy and Procedure Manual

Act as a liaison with patients, families and staff

Ensure that office personnel perform their duties as they pertain to office responsibilities, IDT and billing responsibilities

Ensure billing data is input accurately and in a timely manner

Ensure that medical equipment and supplies are ordered, and accurate records are maintained

Ensure that staff is informed of any changes and/or updates regarding admissions, discharges, visits, schedules, and clinical meetings as directed by the Program Director, the Director of Clinical Services and/or the Administrator

Ensure that DARs are gathered and recorded efficiently and in a timely manner

Track admissions, discharges, IDTs, certifications and re-certifications on all patients

Assist with audits of patient information

Ensure that accurate mailing lists are updated of employees, patients, volunteers, Medical Directors, physicians and nursing facilities; forward any changes to the Corporate Office

Collect and monitor payroll information for processing and submission to the payroll office

Ensure compliance, completion and submission of mid-month and month-end closings

Provide new hire orientation and ensure all processes are completed accurately and in a timely manner including, but not limited to, setup of personnel files, equipment, keys, benefits, training and skills competencies

Perform other necessary functions/duties as assigned by the Executive Director and/or the Administrator

Act as point of contact with local nursing homes and other vendors for business office related issues

May be required to supervise assigned personnel and volunteers including, but not limited to, hiring, firing, evaluating, training, mentoring, scheduling and assigning tasks

Reconcile accounts payable records with company records as well as resolving billing questions

Create physician invoices and submit for payment

Assist the Executive Director in business contracts, one-time agreements, initiate audits and submission of contracts to the billing office

Participate in and assist with community activities, i.e. health fairs, conventions, community education programs, etc., as assigned by the Executive Director, the Director of Clinical Services and/or the Administrator

WORK ENVIRONMENT:

Must comply with company policies, procedures and processes in addition to Hospice rules and regulations

Must comply with harassment and discrimination policies

Must foster good working relationships

Must be able to speak and write in English

Must be dependable and flexible in work schedule

May be required to have a valid drivers license, personal transportation and automobile insurance, depending on location

Must be willing to submit to a criminal background check prior to hire and annually thereafter

PHYSICAL ENVIRONMENT:

Must be able to read and follow instructions as required

Must be able to see and hear with or without accommodations

Requires consistent wrist movement

Must be able to sit for prolonged periods

Must be able to bend, stoop, kneel, climb

Must be able to lift up to 20 lbs. without assistance and up to 50 lbs. with assistance

Must be willing to participate in a drug/alcohol screen prior to hire, if involved in a work-related automobile accident or if reasonable suspicion is reported