Job Summary/Position Overview:
The Business Office Manager serves on the community's leadership team and is responsible for all business office and oversight of HR administrative functions in the community, including revenue cycle management, accounts payable, personnel and office administration. Developing and maintaining an organized system to meet time sensitive deadlines is a top priority, as is maintaining a high level of customer and staff satisfaction and a safe environment for residents and staff. The Business Office Manager complies with all Arbor Company requirements as well as local, state and federal regulations. The position requires the ability to multi-task and independently handle numerous time sensitive obligations with skill and judgment with minimal supervision.
Success in this role is measured by:
Accurately meeting time-sensitive deadlines for billing, collections, payroll, and accounts payable
Maintaining a clean accounts receivableaging
Streamlined hiring and orientation process with accurate and complete documentation
High degree of resident, family and employee satisfaction
Excellent communication and a collaborative relationship with Executive Director, Resident Care Director, other department heads, and corporate partners
Key Duties and Responsibilities:
Maintain accurate information in the community's billing system, including census, level of care fees, ancillary fees and rental rates. Manage A/R actively.
Partner with department heads to process accounts payable according to the company's standards, including managing expenditures to the budget through the use of spend down reports
Process payroll and maintain employee files according to the company's standards
Formulate, implement, oversee and provide on-site leadership for personnel management including hiring and orientation process across all departments, including assistance with tracking all ongoing training requirements
Ensure that employee evaluations and counseling actions are conducted according to Arbor standards
Understand the community's regulatory requirements and maintain compliance with local, state and federal standards that impact the business office and HR functions
Maintain excellent communication with residents, families and staff and manage concerns as needed respecting privacy and HIPAA laws
Follow the Arbor Way and ensure that the community's culture attracts and supports excellent employees
Collaborate openly with corporate partners
After hours availability for emergency calls; rotating manager on duty obligations during scheduled weekends
Other, related duties as assigned
Bachelor's degree or four years of directly related experience
At least two years' experience in healthcare or multi-family financial management
Excellent communication and organizations skills.
Proficient in computer systems, particularly, Excel, Word, and Outlook
Proven ability to work unsupervised and to prioritize and manage multiple assignments
Valid driver's license and safe driving record if business dealings occur off site
Compliance with Arbor community-wide job requirements
Are you looking for a career that brings fulfillment and the joy of helping others? The Arbor Company, one of the country's leading providers of upscale senior living communities, is looking for skillful, compassionate, and dedicated people to join our team!
Great Place to Work Certified: we are recognized for our positive culture. 80% of our team members say they love working here!
"Arbor Cares": we assist team members who are experiencing economic hardship.
"The Grove": we provide a platform to recognize, reward, and communicate with our team members - including discounts for many travel, event, and shopping websites.
Continued Learning programs help our team members grow in their careers.
Tuition reimbursement helps full-time team members finance their education.
A free meal on every shift allows our team members to enjoy our residents' dining experience.