Business Office Manager

Business Office Manager AdventHealth Sports Med & Rehab -Innovation Tower

All the benefits and perks you need for you and your family:

• Benefits and Paid Days Off from Day One

• Tuition Reimbursement

• Career Development

• Whole Person Wellbeing Resources

• Be part of a Team of Winning Care that supports: Orlando Magic, Tampa Bay Buccaneers, Daytona International Speedway, Walt Disney World, Dr. Phillips Center for the Performing Arts, Tampa Bay Lightning, Florida Citrus Sports, Orlando Solar Bears, Lakeland Magic, runDisney and Track Shack.

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift:Monday-Friday 8am-5p
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Location: 265 E. Rollins St Suite 9100 Orlando, FL 32804

The community you'll be caring for: AdventHealth Sports Medicine & Rehab patients

The role you'll contribute:

When you join our team of over 40 Outpatient Clinics across Central Florida, you will be part of a winning team of experts dedicated to whole-person care to help our patients heal, strengthen and renew. We serve patientsin the Orange, Seminole, Osceola, Polk, Volusia, Flagler and Lake Counties with a dedicated Team of therapists, cliniciansand staffwilling to carry on AdventHealth's mission in the communities we serve.

Under general direction, plans, develops, organizes and manages all outpatient Sports Medicine and Rehabilitation Business Office staff. Acts as liaison between Rehabilitation and clinical and administrative partners within the hospital setting, ensuring open communication and collaboration toward common goals. Focuses on process-improvement strategies with special focus on productivity standards, accurate and timely billing and up-front cash collections. Accountable for patient satisfaction and employee engagement scores.

The value you'll bring to the team:

• Plans, develops, organizes, and manages all patient business representatives and scheduling department located at multiple sites. Identifies problems proactively for an expedited resolution. Creates synergies, maintains communication, and acts as a liaison between the department and all other clinical and administrative partners in the hospital, ensuring prompt response/resolution to complaints, questions and concerns

• Focuses on process improvement strategies with special focus on productivity standards, accurate and timely billing, up-front cash collections and patient satisfaction. Reviews all collections reports available; communicates outcomes to team and leadership timely.

• Interviews applicants for open positions at all facilities. Process paperwork for new hires following departmental guidelines. Ensures on-the-job training program is successful at each facility. Provides encouragement to staff to promote positive growth in department. Systematically provides staff with feedback regarding their performance, counsels staff as needed, documents counseling sessions and monitors compliance. Completes staff performance appraisals within established timeframes

• Accountable for patient satisfaction and employee engagement scores, meeting goals set by Hospital and Outpatient Rehab Department. Promotes an atmosphere of open communication for staff, clinical partners and customers (patients, guests, families, physicians and vendors) at all times, interacting in a professional manner in all procedures, service recovery initiatives, and general patient or departmental complaints. Maintains staff morale during times requiring heavy workload.

The expertise and experiences you'll need to succeed:

Minimum qualifications:

• Bachelor's degree in Business or Health Administration or other related medical or business field OR Equivalent healthcare experience

• Two years experience in healthcare, outpatient rehab, pre-access, patient access, admissions or hospital business office, or physician practice office.

• One year experience working as a supervisor or team lead in a customer service environment with experience in rapidly shifting procedures and processes

Preferred qualifications:

• Master's degree in Business (MBA) or Healthcare Administration (MHA)

• Three years' experience in supervisory/leadership in a healthcare setting

• Experience managing a team of 5 people

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Patient Financial Services

Organization: AdventHealth Sports Med & Rehab

Schedule: Full-time

Shift: 1 - Day

Req ID: 25006619

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.