Titusville Center for Surgical Excellence is multi-specialty surgery center located in Titusville, Florida. We are an affiliate of United Surgical Partners and our mission is to care for every patient and their family as if they were our own. Each patient, each family, each and every time. We are looking to add a part-time Business Office Float position to our team.
Under the direction of the Business Office Manager, this team member is responsible for covering any aspect of the business office necessary. Many duties includes payment posting, scheduling, insurance verification, financial counseling, patient calls and chart building. Successful candidate will possess outstanding multi-tasking abilities, communication and teamwork as well as the ability to keep up in a fast paced working environment. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs.
DUTIES AND RESPONSIBILITIES:
Verifies insurance prior to patient's arrival, to include "Add On's and Direct Admits"
Obtains pre-certification from insurance companies for procedures that require pre-certification.
Requests office notes from referring physician if needed for Authorization.
Calculating and informing patients of amount due
Communicating with physician offices
Ensures all required forms are placed in designated areas of the patients chart
Daily preparation of charts for next day's surgeries within required deadline (NO LESS than 3 days prior to surgery, for all cases scheduled four days or more in advance of surgery date)
Labeling necessary documents and adding physician orders
Out-bound collection calls to patients regarding their medical invoice/bill answering questions and setting up payment/payment plans.
Utilization of various collection strategies and methodologies to contact consumers in order to negotiate payment in full or payment arrangements on debt within federal, state and client collection guidelines and laws
Knowledge of health care financing and Medical Collections preferred
Other duties as assigned
HOURS: Monday - Friday, approximately 20 - 25 hours per week. Must be able to flex hours as needed.
EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS:
Minimum 2-4 years of hospital or medical office experience required
Must be able to communicate verbally and non-verbally in a professional way
Ability to use time wisely in preparing work area to meet high-paced demand
Show a genuine desire to work and improve the facility as a whole
Strong medical terminology
Must demonstrate excellent phone etiquette and exceptional customer service skills
United Surgical Partners International