Job Description: Overview
Business Office Director
The Business Office Director will report to the CFO and be responsible for managing all aspects of billing and collecting patient accounts. This position provides direction to business office staff including Financial Counseling, Billing, Collections and Data Entry. Works closely with CFO to achieve facility goals for AR days and Collections.
About Millcreek Behavioral Health:
Millcreek is a premier provider of specially designed mental health care services for children and adolescents. We are a progressive organization with a unique emphasis on excellence in education and treatment. Our outstanding team instills family and community values and meets the challenges of a changing world. The rewards of our work are reflected in the lives of the children we serve and the hearts of the people we touch.
Monitors and reports on key metrics such as cash collections, days outstanding, unbilled, denials, etc., in conjunction with the CFO.
Establishes and maintains controls for all cash collected and posted in Patient Accounting system.
Maintains effective communication with third party insurance carriers to resolve issues that impede cash flow and detract from patient/member satisfaction.
Maintains effective communication with the leadership team to ensure that all third party compliance guidelines are met.
Selects and monitors outside collection vendors engaged in the collection of facility receivables. Reviews and balances agency reports to hospital; system reports and approves agency invoices.
Leads and provides operational directives for all Business office activities related to the claims management and collections of the hospital's receivables and ensures timely, efficient cash collections to support the overall financial goals of the facility.
Define and provide the necessary support and leadership to achieve departmental goals and objectives.
Reviews all statistical reports to monitor trends and determine operational deficiencies and implements corrective action plans as necessary.
Must have at least 3 years' experience business office director or manager; Preferred experience in an RTC (Residential Treatment Center).
HMS and financial counseling experience preferred.
Inpatient experience required.
Business Degree preferred.
Strong management and leadership experience required.