Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Business Liaison Manager 2 Legal Review Team

Expired Job

Wells Fargo Minneapolis , MN 55415

Posted 7 days ago

Job Description:

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer Lending is an industry leader in supporting homeowners and consumers. Our group includes Home Lending, Personal Lending, and Wells Fargo Auto, and the professional services teams that partner with these businesses. Our foundation for success can be summarized in three beliefs: Our product is service. Our value added is financial advice and guidance. Our competitive advantage is our people. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.

Our Wells Fargo Auto team supports one of the nation's leading auto lenders. The team offers integrated financial services solutions designed primarily for the auto dealer community, providing financing and related services to both dealers and consumers nationwide.

The Executive Complaints and Service Culture team is responsible for handling specific types of complex and escalated complaints such as those involving the media, legal matters, those sent to the Operation Committee members of WF, social media, complaints about dealership and customer complaints filed with state and federal agencies as well as Attorneys General. This team also serves as a liaison to the corporate complaints team to ensure alignment with enterprise policy and processes and serves as the WF Auto point of contact for Tone at the Top/Sales Practices review of terminated team members. In addition, this team is responsible for developing and implementing a customer centric culture strategy to be implemented across Customer Excellence and WF Auto.

The Business Liaison Manager 2 leads a highly specialized group of liaison consultants who make up the Legal Review Team. This team is responsible for direct engagement with outside counsel in the course of resolving highly complex matters that have potential for regulatory, statutory, financial and/or reputational exposure. This team handles direct settlement negotiations and advises business leaders on areas of legal exposure in the context of customer issues. This team engages in-house counsel for guidance and is responsible for drafting settlement documents.

This team is the point of contact for small claim matters, Demand and CLRA letters and any legal communication received by WF Auto asserting customer issues with WF Auto and/or dealerships from whom we buy contracts. This team is the escalation point for both Complaint Operations and Exec Complaints on all matters needing engagement with legal partners and is considered subject matter expert to advise all complaint handling teams on areas of potential legal exposure.

As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.

  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

Required Qualifications

  • 5+ years of experience in one or a combination of the following: business operations, implementation, or strategic planning
  • 3+ years of leadership experience

Desired Qualifications

  • Knowledge and understanding of banking: regulations, compliance, policies, process, and procedures

  • Ability to articulate issues, risks, and proposed solutions to various levels of staff and management

  • Risk and regulatory compliance experience

  • Knowledge and understanding of legal terms and processes

  • Knowledge and understanding of reading and interpreting complex legal documents

  • Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders

  • Project management experience

  • Leadership experience with ability to effectively manage and engage teams

  • Knowledge and understanding of auto finance industry

  • Knowledge and understanding of state, federal, and agency legal and regulatory compliance requirements

  • Ability to identify root-cause issues/improvement opportunities, and design approaches/programs/products to improve overall quality assurance

  • Ability to motivate staff to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

  • A BS/BA degree or higher

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

COMMUNITY BKG 0044174 COMMUNITY BKG


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Operational Risk Manager 4 Customer Risk Review

Wells Fargo

Posted Yesterday

VIEW JOBS 9/20/2018 12:00:00 AM 2018-12-19T00:00 Job Description At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Wholesale Banking provides financial solutions to businesses across the United States and globally. Our nine major business lines include Business Banking, Middle Market Banking, Government and Institutional Banking, Corporate Banking, Commercial Real Estate, Financial Institutions Group, Wells Fargo Commercial Capital, Wells Fargo Securities, and the Investment Portfolio. We also have groups in credit risk, group risk, finance, marketing, human relations, and the Wholesale Chief Operating Office that support our businesses. The Wholesale Financial Crimes Risk & Controls (WFCRC) team is responsible for the coordination, oversight and ultimate execution of Wholesale Banking's commitments to key internal and external stakeholders as it relates to the management of financial crimes risk with the Wholesale Bank. In addition to having responsibility for Wholesale Banking's execution of the Bank Secrecy Act/Anti-Money Laundering (BSA/AML) program, WFCRC is also responsible for the remediation of the OCC BSA/AML Consent Order. This team will partner with line of business ("LOB"), operations, risk and compliance team members, Wholesale Control Executive Office, Enterprise Financial Crimes Risk Management, Wells Fargo Audit Services, and Testing & Validation to advocate and ensure alignment in scope, purpose, expectations and execution of the Wholesale Financial Crimes Program. The team will achieve this through a focus on strong communication, strategic planning, thoughtful and meaningful tracking/reporting, and timely escalation and change management. The newly created Wholesale Financial Crimes EDD Underwriting team within Wholesale Financial Crimes Operations is seeking a dynamic leader. This organization will provide operations support for the completion of relationship memos, with particular focus on assessing AML/BSA/sanctions/corruption risk. Specifically, this leader will manage the newly formed EDD Risk Assessment team for Wholesale Banking. The team will interact with the front line team members, relationship managers and/or line of business (LOB) Financial Crimes teams to ensure accurate, timely and successful completion of relationship memos. Most common tasks involve document review, AML/BSA/sanctions/corruption risk assessment, and building a consistent process for completion of relationship memos. The team is geographically disbursed and this leader will be responsible for managing multiple work sites. This leader will interact with LOBs, independent risk management, and audit. Individual Responsibilities * Managing the use of internal and external data, including publicly available information * Performing risk assessments, leveraging experience within reputational and operational risk management or control functions * Collaboration with all levels of management and functional groups * Executing communication routines with impacted stakeholders inclusive of members of the risk team as well as the LOB * Day to day support of LOB teams and clear understanding of business goals/objectives as well as applicable Financial Crimes risk Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Required Qualifications * 10+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 10+ years of IT systems security, business process management or financial services industry experience, of which 5+ years must include direct experience in compliance, operational risk management, or a combination of both * 5+ years of management experience Desired Qualifications * Advanced Microsoft Office skills * Excellent verbal, written, and interpersonal communication skills * Strong analytical skills with high attention to detail and accuracy * Ability to articulate complex concepts in a clear manner * Ability to interact with all levels of an organization Other Desired Qualifications * 8+ years of experience in operational risk management processes, compliance, audit and/or regulatory programs with Know Your Customer (KYC) responsibilities, half of which in an enterprise/wholesale function * 6+ years Financial Services Industry at a full-service financial institution with domestic and international operations with at least 2 years in Wholesale Banking or similar experience * In-depth knowledge of Wholesale Banking processes and operating requirements at a large, complex, and globally-diverse financial institution * Thorough understanding of CIP/CDD/EDD requirements * Onboarding, Monitoring, Surveillance, KYC customer processing experience * Financial Crimes Compliance experience * Ability to motivate team members, actively lead and facilitate discussions, and drive toward decisions that are in the best interest of Wells Fargo and our customers * A proactive self-starter who values personal accountability and thrives under pressure in a fast-paced and demanding environment * Advanced Microsoft Office skills: Word, Excel, PowerPoint, Visio, and MS Project Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. WHOLESALE BANKING 0222217 WHOLESALE BANKING Wells Fargo Minneapolis MN

Business Liaison Manager 2 Legal Review Team

Expired Job

Wells Fargo