This position provides data analytics and data consultation for several areas of the Company, such as Energy Efficiency, Commercial & Industrial, Energy Markets and Demand Forecasting, etc. This position works to understand Company policies, customer databases and customer data systems (e.g. Customer Information System, Integrated Customer Data Warehouse) for SoCalGas' residential, businesses, and industrial customers. This position also provides strategic insights on consumer segments and industries and Company programs and services. Frequently handles high priority, time sensitive regulatory data requests. Responsible for data modeling and other complex data analytics.
Duties & Responsibilities:
Analyzes and incorporates customer demographics, segment data and primary & secondary research into marketing strategies to maximize results
Develops complex data modeling to support Customer Communications, Strategy, Customer Programs, Customer Research, etc. using data from various channels (e.g. IVR, Web) to provide customer and program insights
Uses program languages (e.g. SQL, SAS, Python) to provide data and reports from internal customer database like CIS to support various department needs
Provides time sensitive data and reports mandated by government agencies, like California Public Utilities Commission (CPUC) and California Energy Commission (CEC), etc.
Meets regularly & maintains strong relationships with internal business partners, like Energy Efficiency, Demand Forecasting and Customer Communications, etc.
Works to understand regulatory requirements for customer programs and analyzes implications of new legislation and tariff mandates on market segments, billing, programs and services.
Minimum Requirements (Experience & Education):
Bachelor Degree in statics, math, business analytics or related field of study is required.
5 years of professional experience related to employee, consumer, or marketing research activities, statistics, math, business analytics or related areas is required.
Experience with Company internal databases & data systems (e.g. CIS, ICDW), data analytic tools (e.g. SAS, SPSS), and program languages (e.g. SQL, SAS, Python).
Proficiency in online survey programming tools, statistical software and MS Word, Excel and PowerPoint.
Preferred Requirements (Experience & Education):
Advanced degree in in statics, math, business analytics or related field of study is preferred.
Experience in moderating and group facilitation is preferred.
Experience working in the energy industry is preferred.
Attributes, Skills and Abilities:
Demonstrated effective project management, negotiation and organizational abilities.
Excellent oral and written communication skills.
Must be detail oriented, driven by data, but able to effectively communicate/interpret data to tell a story to upper management/executives and those with less familiarity with market research and data analytics.
Demonstrated Interpersonal skills - including skills of persuasion.
Ability to quickly assimilate industry information and communicate this to internal organizations.
Strong Written and oral presentation skills.
Ability to effectively discern and prioritize demands to manage time.
Conceptual thinker with exceptional analytical skills.
Demonstrated diplomacy and tact when dealing with others; ability to positively influence others and gain their respect, cooperation and support.
Ability to manage multiple projects simultaneously, strong work ethic, adherence to deadlines, and adaptability to handle additional urgent requests.
Southern California Gas Company